Unable to launch ASDM.

[Sundeep Dsouza]

Hi Everyone,

I am unable to launch ASDM for one of our firewalls. The ASDM launcher just hangs, the hour glass stays on for infinity untill I close the ASDM window. I dont get any error message. SSH is fine. Following are the logs.

------------------------------------------------------------------

SSL session with client inside:X.X.X.X/2940 terminated.

SSL session with client inside:X.X.X.X/2941 terminated.

Teardown TCP connection 66447442 for outside:X.X.X.X/2942 to NP Identity Ifc:X.X.X.X/443 duration 0:00:01 bytes 2441 TCP Reset-O

--------------------------------------------------------------------

Seems like the firewall is terminating the session. Some more information.

----------------------------------------------------------------

show disk0: all

--#--  --length--  -----date/time------  path

   73  8192        Feb 10 2009 20:01:22  tmp

    6  8192        Jun 23 2008 10:51:40  crypto_archive

   74  14524416    Jun 23 2010 15:11:52  asa802-k8.bin

   76  14137344    Oct 27 2008 03:48:50  asa804-k8.bin

   77  7562988     Oct 27 2008 03:52:50  asdm-613.bin

    2  8192        Oct 27 2008 04:08:14  log

   78  6889764     Jun 23 2010 15:12:40  asdm-602.bin

--------------------------------------------------------------------------------

logging asdm informational

asdm image disk0:/asdm-613.bin

no asdm history enable

----------------------------------------------------------------

http server enable

http 0.0.0.0 0.0.0.0 outside

http 0.0.0.0 0.0.0.0 inside

----------------------------------------------------------------

Regards

[Sundeep Dsouza]

Opps!!!! I just hit the following bug CSCsr89144. Looks like I will have to restart my firewall for the fix.

Regards

[Julio Carvajal · Accepted solution]

Hello Sundeep,

That is correct, you are hitting that specific bug, please let us know if that solved the problem, if not I would be more than glad to help.

Regards,

Julio

[Sundeep Dsouza]

Problem solved after upgrading the asdm image to 6.2.

Regards

[Julio Carvajal]

Hello Sundeep,

Great to hear that, can you mark the question as answered so future users can see what you have used to solved this issue.

Have a great day,

Julio