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Unable to Load ASDM

We are having a problem loading ASDM from one of our 5510 ASA's.  We have several firewalls but this is the only one giving us this problem.  The ASA is running version 8.2(5) and I upgraded ASDM to version 7.13 yesterday.  HTTP is configured as follows:

http server enable

http 10.10.0.0 255.255.255.0 inside

http 10.10.10.0 255.255.255.0 inside

http 10.10.20.0 255.255.255.0 inside

I have tried changing http to use a custom port with no luck.

http server enable 8443

http 10.10.0.0 255.255.255.0 inside

http 10.10.10.0 255.255.255.0 inside

http 10.10.20.0 255.255.255.0 inside

The best I have been able to determine is this this device is running WebVPN with a third party ssl certificate installed as well as site to site vpn to remote sites. 

Accept connections using SSLv2, SSLv3 or TLSv1 and negotiate to SSLv3 or TLSv1

Start connections using SSLv3 and negotiate to SSLv3 or TLSv1

Enabled cipher order: aes256-sha1

Disabled ciphers: 3des-sha1 des-sha1 rc4-md5 rc4-sha1 aes128-sha1 null-sha1

SSL trust-points:

  outside interface: ASDM_TrustPoint1

Certificate authentication is not enabled

crypto ca trustpoint ASDM_TrustPoint0

crypto ca trustpoint ASDM_TrustPoint1

crypto ca certificate chain ASDM_TrustPoint0

crypto ca certificate chain ASDM_TrustPoint1

ssl trust-point ASDM_TrustPoint1 outside

Would the third party certificate bound to the outside interface create problems or prevent us from accessing the device from the inside using ASDM?      

Everyone's tags (7)
3 REPLIES

Unable to Load ASDM

What does the debugging says when you connect with ASDM?

Michael

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Michael Please rate all helpful posts

Unable to Load ASDM

Would the third party certificate bound to the outside interface create  problems or prevent us from accessing the device from the inside using  ASDM?

No this would not prevent you from accessing the ASDM on the inside...or the outside for that matter.

But the WebVPN would cause problems as it also uses port 443 by default.

How are you accessing the ASDM when using port 8443? 

Are you running the ASDM from the ASA or downloading a standalone copy and running that? 

Did you remove the old ASDM you were using and install the new 7.13 and connect with that? 

What version Java are you running?

If you are not running the latest version of Java I suggest upgrading.

--
Please remember to rate and select a correct answer
Community Member

Unable to Load ASDM

The problem turned out to be a third party SSL certificate that did not match the IP Address the device was configured for and SSL encryption being set to aes256-sha1.  I was able to resolve the problem by removing those setting from SSL.

no ssl trust-point ASDM_TrustPoint1 outside

no ssl encryption aes256-sha1

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