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E-mail message arrives 14 days after being sent

Every day, several messages are received successfully in the Previ of domain @neoenergia.com.

Randomly some messages arrive very late , as in the case below :

Hop 1 : from neorjexch05.holdingnet.int by neoenergia.com , 25 Oct 2013 17:40:54

Hop 2 : from server20.neoenergia.com by previ121.previ.com.br , 08 Nov 2013 03:40:06

Hop 3 : from previ121.previ.com.br by previ_notes.previ.com.br , 08 Nov 2013 03:40:06

   previ121.previ.com.br = IronPort Previ

   previ_notes.previ.com.br = Mail server Previ

The message was delivered here on Previ 14 days after being sent by an email client Neoenergia .

Note that this delay occurred of server20.neoenergia.com by previ121.previ.com.br.

Mail servers Neoenergia : 200.190.167.19 and 200.222.108.51.

Checking the log of messages successfully received :

... from sender IP 200.190.167.19 . Reverse DNS host server20.neoenergia

... from sender IP 200.222.108.51 . Reverse DNS host None on verified .

Search only rejected connections by IP 200.190.167.19 , many connections are lost :

Incoming connection ( ICID 8747695 ) disconnected address 200.190.167.19 . Maximum connection team exceeded .

I can say that the problem is at the other point , ie , the sender's mail server ( Neoenergia ) ?

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