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Cisco 3502i AP operation status in downloading...

Hello folks,

I have an issue with two APs (3502i) which is associated to controller wism2. Total number of APs are connected to this controller is 422 and once I added two new APs (3502i) to this controller I am unable to see these APs coming up. Getting error messages like wrong primary controller nad secondary controller. When I loggedin to the controller through CLI following are the details I am getting for the APs which is not registering to the  controller:, Also for comparison I am attaching the statistics for the AP which is working good and is able to register.

Note: I thought the problem with these two APs and will try replacing them but when i connected the other two APs to different switch and different subnet the same errors we are seeing. This is something urgent to fix and need your assitance to fix this at the earliest. Please let me know if more information needed.

ISSUE with the AP:

show ap config general AB2-4N-AP11

Cisco AP Identifier.............................. 440

Cisco AP Name.................................... AB2-4N-AP11

Country code..................................... US  - United States

Regulatory Domain allowed by Country............. 802.11bg:-A     802.11a:-A

AP Country code..................................  -

AP Regulatory Domain............................. Unconfigured

Switch Port Number .............................. 13

MAC Address...................................... 28:94:0f:c9:03:3c

IP Address Configuration......................... DHCP

IP Address....................................... Disabled

Telnet State..................................... Disabled

Ssh State........................................ Disabled

Cisco AP Location................................ AB 2 - Ctrl1/2

Cisco AP Group Name.............................. AB2-3-4

Primary Cisco Switch Name........................ us-ab1-wifi-ctrl1

Primary Cisco Switch IP Address.................. 10.200.44.102

Secondary Cisco Switch Name...................... us-cd3-wifi-ctrl1

Secondary Cisco Switch IP Address................ 10.200.45.102

Tertiary Cisco Switch Name.......................

Tertiary Cisco Switch IP Address................. Not Configured

Administrative State ............................ ADMIN_ENABLED

--More-- or (q)uit

Operation State ................................. DOWNLOADING

Mirroring Mode .................................. Disabled

AP Mode ......................................... Local

Public Safety ................................... Disabled

AP SubMode ...................................... Not Configured

Remote AP Debug ................................. Disabled

Logging trap severity level ..................... informational

Logging syslog facility ......................... kern

S/W  Version .................................... 7.2.103.0

Boot  Version ................................... 12.4.23.0

Mini IOS Version ................................ 0.0.0.0

Stats Reporting Period .......................... 180

LED State........................................ Disabled

PoE Pre-Standard Switch.......................... Enabled

PoE Power Injector MAC Addr...................... Disabled

Power Type/Mode.................................. Power injector / Normal mode

Number Of Slots.................................. 2

AP Model......................................... AIR-CAP3502I-A-K9  

AP Serial Number................................. FTX1602K7LT

AP Certificate Type.............................. Manufacture Installed

AP User Mode..................................... Not Configured

AP User Name..................................... Not Configured

AP Dot1x User Mode............................... Not Configured

--More-- or (q)uit

AP Dot1x User Name............................... Not Configured

Cisco AP system logging host..................... 255.255.255.255

Ethernet Port Duplex............................. Auto

Ethernet Port Speed.............................. Auto

AP Link Latency.................................. Disabled

Rogue Detection.................................. Enabled

AP TCP MSS Adjust................................ Disabled

-------------

Good AP for comparison:

show ap config general IL2-4N-AP10

Cisco AP Identifier.............................. 260

Cisco AP Name.................................... AB2-4N-AP10

Country code..................................... US  - United States

Regulatory Domain allowed by Country............. 802.11bg:-A     802.11a:-A

AP Country code.................................. US  - United States

AP Regulatory Domain............................. 802.11bg:-A    802.11a:-A

Switch Port Number .............................. 13

MAC Address...................................... f8:66:f2:67:69:e5

IP Address Configuration......................... DHCP

IP Address....................................... 10.36.2.70

IP NetMask....................................... 255.255.255.0

Gateway IP Addr.................................. 10.36.2.1

NAT External IP Address.......................... None

CAPWAP Path MTU.................................. 1485

Telnet State..................................... Disabled

Ssh State........................................ Disabled

Cisco AP Location................................ AB 2 - Ctrl1/2

Cisco AP Group Name.............................. AB2-3-4

Primary Cisco Switch Name........................ us-ab1-wifi-ctrl1

Primary Cisco Switch IP Address.................. 10.200.44.102

Secondary Cisco Switch Name...................... us-cd3-wifi-ctrl1

--More-- or (q)uit

Secondary Cisco Switch IP Address................ 10.200.45.102

Tertiary Cisco Switch Name.......................

Tertiary Cisco Switch IP Address................. Not Configured

Administrative State ............................ ADMIN_ENABLED

Operation State ................................. REGISTERED

Mirroring Mode .................................. Disabled

AP Mode ......................................... Local

Public Safety ................................... Disabled

AP SubMode ...................................... Not Configured

Remote AP Debug ................................. Disabled

Logging trap severity level ..................... informational

Logging syslog facility ......................... kern

S/W  Version .................................... 7.0.116.0

Boot  Version ................................... 12.4.23.0

Mini IOS Version ................................ 7.0.94.21

Stats Reporting Period .......................... 180

LED State........................................ Enabled

PoE Pre-Standard Switch.......................... Disabled

PoE Power Injector MAC Addr...................... Disabled

Power Type/Mode.................................. Power injector / Normal mode

Number Of Slots.................................. 2

AP Model......................................... AIR-CAP3502I-A-K9  

AP Image......................................... C3500-K9W8-M

--More-- or (q)uit

IOS Version...................................... 12.4(23c)JA2

Reset Button..................................... Enabled

AP Serial Number................................. FTX1432S2F5

AP Certificate Type.............................. Manufacture Installed

AP User Mode..................................... AUTOMATIC

AP User Name..................................... Not Configured

AP Dot1x User Mode............................... Not Configured

AP Dot1x User Name............................... Not Configured

Cisco AP system logging host..................... 255.255.255.255

AP Up Time....................................... 31 days, 04 h 58 m 37 s

AP LWAPP Up Time................................. 4 days, 11 h 24 m 23 s

Join Date and Time............................... Wed Jun 20 23:36:59 2012

Join Taken Time.................................. 0 days, 00 h 00 m 11 s

Ethernet Port Duplex............................. Auto

Ethernet Port Speed.............................. Auto

AP Link Latency.................................. Disabled

Rogue Detection.................................. Enabled

AP TCP MSS Adjust................................ Disabled

Thanks,

Ahmed

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Cisco 3502i AP operation status in downloading...

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