01-10-2009 09:25 PM - edited 03-06-2019 03:22 AM
in the getting started guide of some cisco switches we can read at the end :
Duration of hardware warranty:
a cisco product hardware is supported for as long as the original end user continues to own or use the product...
does this mean we have life time warranty?
so why we need to buy shared support form the cisco partner?
01-10-2009 09:49 PM
That does not mean you have a lifetime warranty. What I think they are trying to say is that it is under warranty as long as you have a smartnet contract covered for the device.
HTH,
Mark
01-13-2009 10:08 AM
I know that the hardware (not IOS) is covered through the life of the product. So say a port stops working (permanent orange light) or you are getting some bad hardware report during boot then they will RMA you a new device. But they will not give you IOS support if you don't have a SmartNet contract... This happened to me a few times at my last job...
01-13-2009 09:17 PM
i am really getting confused: some people say
hardware is lifetime garanted, some others say i need a smartnet contract, some others: i need to buy shared support !!!
01-15-2009 02:15 PM
Best thing to do for clarification is to ask the vendor you bought the equipment off of. They most likely will have a CSE on staff to clarify. You could also call Cisco sales support for a query.
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