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2702 Access Point not joining 5508 Controller

I have a brand new 5508 controller up and have connected one 2702 to the network for configuration and testing. The 5508 manager interface is statically addressed on the same vlan as the 2702 (the 2702 is getting DHCP). I can ping both both the controller and access point. The controller is connected to our core switch on a trunk port and the access point is connected to an access port with portfast enabled.

When in the 5508 GUI, I do not see the 2702 listed. When running the show ap join stats detailed <mac address of ap> command, I get the following results:

Discovery requests received: 163

Join requests received: 0

All other output of the above command shows "Not applicable"

Any ideas? Also, how can I verify the controller is running in L3 mode?

 

Any help would be greatly appreciated.

Thank you,

John Woods

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Purple

Hi John,What is the version

Hi John,

What is the version of AireOS code running on your 5508 ?

2700 AP required min 7.6.120.0. So if you are running 7.6.130.0 (most stable code of 7.6.x) or 8.0.100.0, still AP is not registered please post the AP console output to see what is the reason for failures.

Here is the WLC compatibility matrix shows the min version of software required for each AP model.

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#56735

HTH

Rasika

**** Pls rate all useful responses **** 

VIP Purple

Hi John,That's the reason why

Hi John,

That's the reason why 2700 not register to your WLC. Upgrade should fix it :)

It is good idea to upgrade your FUS image to 1.9.0.0 as well (if you haven't done it yet). This will require 30-40 min downtime & do it via CLI method. Here is the instruction & release notes on that.

http://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/fus_rn_OL-31390-01.html

Let us know how it goes after the upgrade.

 

HTH

Rasika

**** Pls rate all useful responses **** 

8 REPLIES
VIP Purple

Hi John,What is the version

Hi John,

What is the version of AireOS code running on your 5508 ?

2700 AP required min 7.6.120.0. So if you are running 7.6.130.0 (most stable code of 7.6.x) or 8.0.100.0, still AP is not registered please post the AP console output to see what is the reason for failures.

Here is the WLC compatibility matrix shows the min version of software required for each AP model.

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#56735

HTH

Rasika

**** Pls rate all useful responses **** 

New Member

My 5508 is running 7.6.100.0I

My 5508 is running 7.6.100.0

I will upgrade to 7.6.130.0 and retry.

Thank you!

John

VIP Purple

Hi John,That's the reason why

Hi John,

That's the reason why 2700 not register to your WLC. Upgrade should fix it :)

It is good idea to upgrade your FUS image to 1.9.0.0 as well (if you haven't done it yet). This will require 30-40 min downtime & do it via CLI method. Here is the instruction & release notes on that.

http://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/fus_rn_OL-31390-01.html

Let us know how it goes after the upgrade.

 

HTH

Rasika

**** Pls rate all useful responses **** 

New Member

Rasika,Thank you! The upgrade

Rasika,

Thank you! The upgrade to 7.6.130.0 resolved the issue. My 2702 is now registered with my 5508. I will also upgrade the FUS image as you recommend.

I greatly appreciate your help!

Thanks again,

John

VIP Purple

Good to hear that John, it

Good to hear that John, it was a quick one :)

You can mark the thread as answered & rate our response appropriately.

Have a great day.

Rasika

New Member

Ohhh man , ive been looking

Ohhh man , ive been looking for this for days now. 2 years a lil behind but will try the upgrade and let yall know. Thanks much.

New Member

I have upgrded the 5508 FUS &

I have upgrded the 5508 FUS & IOS but still not joining.

Management IP Address 162.116.104.154 , ::/128
Service Port IP Address
Software Version 8.0.121.0
Field Recovery Image Version
System Name mlciagwc02
Up Time 0 days, 2 hours, 2 minutes
System Time
Redundancy Mode
Internal Temperature
802.11a Network State
802.11b/g Network State
Local Mobility Group
CPU(s) Usage
Individual CPU Usage 0%/1%, 0%/1%, 3%/1%, 0%/1%, 0%/1%, 0%/1%, 0%/0%, 0%/0%, 0%/1%, 0%/0%
Memory Usage

Thanks.

Sadhan

Hall of Fame Super Gold

Post the complete output to

Post the complete output to the following commands: 

1.  WLC:  sh sysinfo; 

2.  WLC:  sh time; 

3.  AP:  sh version; and 

4.  AP:  sh ip interface brief

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