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Access Point 1231 with wrong Product Code

I have two Cisco AIR-AP1231G-E-K9 this AP shown in the WEB Mask:

Product/Model Number: (no info)

Top Assembly Serial Number:(no Info)

System Software Filename: c1200-k9w7-tar.122-13.JA3

System Software Version: 12.2(13)JA3

Bootloader Version: 12.2(8)JA

System Uptime: 20 hours, 46 minutes

Part Number                          : (no info)

PCA Assembly Number                  : (no info)

PCA Revision Number                  : (no info)

PCB Serial Number                    : (no info)

Top Assembly Part Number             : (no info)

Top Assembly Serial Number           : (no info)
Top Revision Number                  : (no info)
Product/Model Number                 :
(no info)

(no Info) is blank on the WEB GUI and over the CLI

I have not all Frequenz for a Europe version!!!!

the Radiomodule is a Europe Version!!!

can i fix this Bug???

thanks

9 REPLIES
Silver

Re: Access Point 1231 with wrong Product Code

do you know how to telnet or ssh to the AP? If you can, please provide the output of show version. If possible, send me a private e-mail on the serial of the AP. There is a label on the AP showing the serial number. From the serial number, I should able to tell the AP model number.

New Member

Re: Access Point 1231 with wrong Product Code

The Modell Nr. on the Back from the AP is AIR-AP1231G-E-K9

The Serial Numbers:FOC09083HMV and FOC09091E77

The Product Code and all over this AP's is not listed on the Web Gui or CLI?

thanks

R. Kuhn

New Member

Re: Access Point 1231 with wrong Product Code

ap#show inventory

NAME: "AP1100", DESCR: "Cisco Aironet 1100 Series (IEEE 802.11b) Access Point"

PID: UNKNOWN           , VID: B0 , SN: UNKNOWN

New Member

Re: Access Point 1231 with wrong Product Code

My other one shown:

NAME: "AP1210", DESCR: "Cisco Aironet 1200 Series Access Point"
PID: AIR-AP1231G-E-K9    , VID: B0 , SN: FCZ0906Z0AK

cisco AIR-AP1231G-E-K9     (PowerPC405GP) processor (revision B0) with 15138K/1236K bytes of memory.
Processor board ID FOC09030GAC
PowerPC405GP CPU at 196Mhz, revision number 0x0145
Last reset from power-on
1 FastEthernet interface
1 802.11 Radio(s)

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:13:1A:22:B7:9F
Part Number                          : 73-8704-08
PCA Assembly Number                  : 800-23211-09
PCA Revision Number                  : A0
PCB Serial Number                    : FOC09030GAC
Top Assembly Part Number             : 800-23304-08
Top Assembly Serial Number           : FCZ0906Z0AK
Top Revision Number                  : A0
Product/Model Number                 : AIR-AP1231G-E-K9

Configuration register is 0xF

Can Fix this, to correct use?

thanks

R. Kuhn

Silver

Re: Access Point 1231 with wrong Product Code

where do you get the AP? Both serial number are invalid in our database. I do not want to further comment on it because of legal liability. I will notice the engineering team about this problem. Please open a TAC SR for this problem. Once the problem is opened. Please request to escalate the SR to backbone.

New Member

Re: Access Point 1231 with wrong Product Code

i can no open TAC i have tryed to registering this AP but the serial number is invalid.

thanks

R. Kuhn

Silver

Re: Access Point 1231 with wrong Product Code

attach the AP with the valid serial to your www.cisco.com profile. Then, you should able to open a TAC SR

.

New Member

Re: Access Point 1231 with wrong Product Code

What Smartnet contract will be required?

Silver

Re: Access Point 1231 with wrong Product Code

If you have an AP under product warranty, you can attach the serial number of your www.cisoc.com profile and open a TAC SR.

No Smartnet contract is needed.

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