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New Member

Air Cap2602e-c-k9

Dear Cisco Support,

recently I bought several wireless access point came with different series AIRCAP instead of AIRSAP and some of them having an issue of getting ip address from our dhcp server and when I tried to create on support case by providing serial number from several devices it show error message:

"This product, serial number FGL1931X350, is covered by a service contract not associated with your Cisco.com account.
You can add a service contract to your profile using the Cisco Profile Manager or have your service access management administrator do this for you."

what should we do to configure this product and shall I just request for RMA?

Thanks

Chris

3 REPLIES
New Member

Hi

Hi

To open case you need to have service contract associated to your CCO ID.

I guess that you want to use AP as a standalone without controller.

You need to convert them as a autonomus access points: http://www.cisco.com/c/en/us/td/docs/wireless/controller/8-0/configuration-guide/b_cg80/b_cg80_chapter_01101010.html

regards

New Member

I have the same issue.

I have the same issue.

Hello pawelzwierzynski,

You are suggest him to upgrade the AP from Lightweight to Autonomous. But When he try to download that AP Autonomous IOS from Cisco web site. He will face the same problem as he above.

Is there any option to download those AP IOS from another site for free??

If yes please share the web site link.

New Member

Unfortunately service

Unfortunately service contract is necessary,

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