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Community Member

AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect ) to 5508 controller

                   Hi Experts,

I have remote site where AP's are connected and controller is located at centralised location

AP version : AIR-CAP3602I-E-K9

WLC 5508 - software version  7.0.220.0

AP's are getting ip address sucessfully however not getting registered with controller .

i have configured directly connected ports as trunk to allow SSID vlan subnets made native vlan as AP management subnet vlan .

i could see cdp neighbors for all AP's but did not see any logs even in controller for this AP's

Could you please suggest me to troubleshoot this issue ?

or is it compatibility issue with controller firmware ?

15 REPLIES
Hall of Fame Super Silver

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Add a DNS entry for cisco-capwap-controller pointing to the WLC management IP address. Unless you stages the APs, they don't know how to find the WLC.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Hi,

I have already configured DHCP option 43 pointing to the WLC management ip address however still not able to find the controller .

Debug output has got discovery request and response packets however i do not see any join request from any AP. i have attached the debug output for the same .

even the output of join summary shows that AP's status as " Not joined "

what could be the reason that AP's are not able to send join request to controller ?

      

Message was edited by: vinod jadhav

Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Hi Experts,

I am really clueless for such issue.

Can anybody look into this and suggest me ?

Hall of Fame Super Silver

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Console into the ap and reboot the ap and post the output.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Hi Scott,

Thanks for your reply .

AP's is in remote location however i would get this output shortly and share it .

meantime i collected the < debug capwap event enable > output from controller for one of the AP.

below is the output :

23:12.6    4c:00:82:xx:xx:xx    Join    Priority    Processing    status    =    0,    Incoming    Ap's    Priority    1,    MaxLrads    =    350,    joined    Aps    170

    23:12.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:12.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:22.6    4c:00:82:xx:xx:xx    Discovery    Request    from    10.x.6.4:30637                                               

    23:22.6    4c:00:82:xx:xx:xx    Join    Priority    Processing    status    =    0,    Incoming    Ap's    Priority    1,    MaxLrads    =    350,    joined    Aps    170

    23:22.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:22.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:32.6    4c:00:82:xx:xx:xx    Discovery    Request    from    10.x.6.4:30637                                               

    23:32.6    4c:00:82:xx:xx:xx    Join    Priority    Processing    status    =    0,    Incoming    Ap's    Priority    1,    MaxLrads    =    350,    joined    Aps    170

    23:32.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:32.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:42.6    4c:00:82:xx:xx:xx    Discovery    Request    from    10.x.6.4:30637                                               

    23:42.6    4c:00:82:xx:xx:xx    Join    Priority    Processing    status    =    0,    Incoming    Ap's    Priority    1,    MaxLrads    =    350,    joined    Aps    170

    23:42.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:42.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:52.6    4c:00:82:xx:xx:xx    Discovery    Request    from    10.x.6.4:30637                                               

    23:52.6    4c:00:82:xx:xx:xx    Join    Priority    Processing    status    =    0,    Incoming    Ap's    Priority    1,    MaxLrads    =    350,    joined    Aps    170

    23:52.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637                                           

    23:52.6    4c:00:82:xx:xx:xx    Discovery    Response    sent    to    10.x.6.4:30637   

In above output , i do not see any join request coming from AP.

VIP Purple

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

You have to get console output to see what's going on...

In the mean time can you check what is the IP get by AP via DHCP & test the reachability to that from your WLC. I hope you have convert AP into flexconnect mode with VLAN mapping before sending it to remote branch. If not try connect it in local mode (configuring switch port as access vlan)

In case Option 43 or DNS is not working you can try manually configure the controller IP on AP CLI once you get into AP console.

Try these two command & see

# debug capwap console cli

# capwap ap primary-base

HTH

Rasika

Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Thanks for sharing information . i will collect this info and share it for sure ....

Moreover i am able to ping the ip address of AP from WLC. so there is no issue for reachability .

attached screenshot is the  additional info from wlc which shows the join status :

Thanks ...

Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

1- upgrade WLC 5508 - software version  to 7.2 or 7.3.

2- can WLC ping AP and AP ping WLC.

If both can ping each other, then send the output of show flash: of the AP. might be this AP came with Mesh software and you have to add it in MAC filter list of WLC.

Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Check the Compatibilitry Matrix, and as written update the WLC release

Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Hi ,

I feel you are right ....

The compatibility is the issue because according to doc. first software version is

7.1.91.0 however we have controller with 7.0.220.0.

should i upgrade to 7.2.110.0 ?

both can ping each other ...

Hall of Fame Super Silver

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

He is right... Certain code only supports certain hardware. You can upgrade to any code that supports the AP. what code train you go with depends on the features you need. The WLC contains the image file and if you consoled into the AP you would if seen a log stating the code compatibility. The WLC doesn't have an image to push to that AP. Upgrade to a version that is compatible with all your AP models you have.

Here is the matrix just in case

http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
VIP Purple

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Yes, you have to upgrade your WLC software.

If you checked your AP CLI output it should tell something similare to this.. Here is a 3600 AP trying to register to my WLC which is running 7.0.116.0.

%CAPWAP-3-ERRORLOG: Discovery response from MWAR 'WLC2'running version 7.0.116.0 is rejected.

%CAPWAP-3-ERRORLOG: Failed to decode discovery response.

%CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 2 state 2.

%CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller

%CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap packet from 192.168.20.22

%CAPWAP-3-ERRORLOG: Discovery response from MWAR 'WLC2'running version 7.0.116.0 is rejected.

Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Thanks to all for sharing all the information !!!

I will upgrade the software firmware and revert with result.

This forum is really rocks ..............:)

Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Hi Experts,

I have controller with  7.2.110.0 firmware now however no luck still..

AP's are not able to join the controller :

*spamApTask2: Aug 16 09:55:11.499: ec:e1:a9:6b:a5:90 Discovery Request from 10.51.6.4:30638

*spamApTask2: Aug 16 09:55:11.499: ec:e1:a9:6b:a5:90 Join Priority Processing status = 0, Incoming Ap's Priority 1, MaxLrads = 25, joined Aps =0

*spamApTask2: Aug 16 09:55:11.499: ec:e1:a9:6b:a5:90 Discovery Response sent to 10.51.6.4:30638

*spamApTask2: Aug 16 09:55:11.499: ec:e1:a9:6b:a5:90 Discovery Response sent to 10.51.6.4:30638

*spamApTask2: Aug 16 09:55:22.272: ec:e1:a9:6b:a5:90 DTLS keys for Control Plane are plumbed successfully for AP 10.51.6.4. Index 178

*spamApTask2: Aug 16 09:55:22.272: ec:e1:a9:6b:a5:90 DTLS Session established server (10.1.0.19:5246), client (10.51.6.4:30638)

*spamApTask2: Aug 16 09:55:22.272: ec:e1:a9:6b:a5:90 Starting wait join timer for AP: 10.51.6.4:30638

*spamApTask2: Aug 16 09:55:22.409: ec:e1:a9:6b:a5:90 Join Request from 10.51.6.4:30638

*spamApTask2: Aug 16 09:55:22.409: ec:e1:a9:6b:a5:90 Deleting AP entry 10.51.6.4:30638 from temporary database.

*spamApTask2: Aug 16 09:55:22.410: ec:e1:a9:6b:a5:90 Join Version: = 117599744

*spamApTask2: Aug 16 09:55:22.410: ec:e1:a9:6b:a5:90 Join resp: CAPWAP Maximum Msg element len = 90

*spamApTask2: Aug 16 09:55:22.410: ec:e1:a9:6b:a5:90 Join Response sent to 10.51.6.4:30638

*spamApTask2: Aug 16 09:55:22.410: ec:e1:a9:6b:a5:90 CAPWAP State: Join

*spamApTask2: Aug 16 09:55:22.410: ec:e1:a9:6b:a5:90 capwap_ac_platform.c:1224 - Operation State 0 ===> 4

*apfReceiveTask: Aug 16 09:55:22.410: ec:e1:a9:6b:a5:90 Register LWAPP event for AP ec:e1:a9:6b:a5:90 slot 0

*apfReceiveTask: Aug 16 09:55:22.410: WARP IEs: (12)

*apfReceiveTask: Aug 16 09:55:22.411:      [0000] dd 0a 00 c0 b9 01 00 00 00 08 01 01

*apfReceiveTask: Aug 16 09:55:22.411: WARP IEs: (12)

*apfReceiveTask: Aug 16 09:55:22.411:      [0000] dd 0a 00 c0 b9 01 00 00 00 08 01 01

*apfReceiveTask: Aug 16 09:55:22.411: WARP IEs: (12)

*apfReceiveTask: Aug 16 09:55:22.411:      [0000] dd 0a 00 c0 b9 01 00 00 00 08 01 01

*apfReceiveTask: Aug 16 09:55:22.411: ec:e1:a9:6b:a5:90 Register LWAPP event for AP ec:e1:a9:6b:a5:90 slot 1

*apfReceiveTask: Aug 16 09:55:22.411: WARP IEs: (12)

*apfReceiveTask: Aug 16 09:55:22.411:      [0000] dd 0a 00 c0 b9 01 00 00 00 08 01 01

*apfReceiveTask: Aug 16 09:55:22.411: WARP IEs: (12)

*apfReceiveTask: Aug 16 09:55:22.411:      [0000] dd 0a 00 c0 b9 01 00 00 00 08 01 01

*apfReceiveTask: Aug 16 09:55:22.411: WARP IEs: (12)

*apfReceiveTask: Aug 16 09:55:22.411:      [0000] dd 0a 00 c0 b9 01 00 00 00 08 01 01

*spamApTask2: Aug 16 09:55:22.688: ec:e1:a9:6b:a5:90 Configuration Status from 10.51.6.4:30638

*spamApTask2: Aug 16 09:55:22.688: ec:e1:a9:6b:a5:90 CAPWAP State: Configure

*spamApTask2: Aug 16 09:55:22.688: Invalid channel 1 spacified for the AP AP4c00.8207.7acf, slotId = 0

*spamApTask2: Aug 16 09:55:22.688: Invalid channel 36 spacified for the AP AP4c00.8207.7acf, slotId = 1

*spamApTask2: Aug 16 09:55:22.689: ec:e1:a9:6b:a5:90 Updating IP info for AP ec:e1:a9:6b:a5:90 -- static 0, 10.51.6.4/255.255.255.0, gtw 10.51.6.1

*spamApTask2: Aug 16 09:55:22.689: ec:e1:a9:6b:a5:90 Updating IP 10.51.6.4 ===> 10.51.6.4 for AP ec:e1:a9:6b:a5:90

*spamApTask2: Aug 16 09:55:22.689: ec:e1:a9:6b:a5:90 Setting MTU to 1485

*spamApTask2: Aug 16 09:55:22.689: ec:e1:a9:6b:a5:90 Finding DTLS connection to delete for AP (10:51:6:4/30638)

*spamApTask2: Aug 16 09:55:22.689: ec:e1:a9:6b:a5:90 Disconnecting DTLS Capwap-Ctrl session 0x14711b40 for AP (10:51:6:4/30638)

*spamApTask2: Aug 16 09:55:22.689: ec:e1:a9:6b:a5:90 CAPWAP State: Dtls tear down

*spamApTask2: Aug 16 09:55:22.690: ec:e1:a9:6b:a5:90 DTLS keys for Control Plane deleted successfully for AP 10.51.6.4

*spamApTask2: Aug 16 09:55:22.691: ec:e1:a9:6b:a5:90 DTLS connection closed event receivedserver (10:1:0:19/5246) client (10:51:6:4/30638)

*spamApTask2: Aug 16 09:55:22.691: ec:e1:a9:6b:a5:90 Entry exists for AP (10:51:6:4/30638)

*spamApTask2: Aug 16 09:55:22.691: ec:e1:a9:6b:a5:90 apfSpamProcessStateChangeInSpamContext: Deregister LWAPP event for AP ec:e1:a9:6b:a5:90 slot 0

*apfReceiveTask: Aug 16 09:55:22.691: ec:e1:a9:6b:a5:90 Deregister LWAPP event for AP ec:e1:a9:6b:a5:90 slot 0

*spamApTask2: Aug 16 09:55:22.691: ec:e1:a9:6b:a5:90 apfSpamProcessStateChangeInSpamContext: Deregister LWAPP event for AP ec:e1:a9:6b:a5:90 slot 1

*apfReceiveTask: Aug 16 09:55:22.691: ec:e1:a9:6b:a5:90 Deregister LWAPP event for AP ec:e1:a9:6b:a5:90 slot 1

*spamApTask2: Aug 16 09:55:22.692: ec:e1:a9:6b:a5:90 No AP entry exist in temporary database for 10.51.6.4:30638

Could you please help me to understand where is the issue now?

Thanks in advance ....

Community Member

Re: AIR-CAP3602I-E-K9 are not connecting remotely (Flexconnect )

Check the country codes

See similar Issue here

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