Re: AIR-CAP3602I-N-K9 not detected by WLC 2500

kaustav.gupta · ‎01-19-2014

Hi All,

I have connected a AIR-CAP3602I-N-K9 Ethernet port to the POE port 4 of the WLC. I configured the basic settings in the WLC and it is accessible via Web GUI. The AP page shows no AP detected. The lights on the AP is blinking GREEN. I am not sure what to do next. Kindly help.

Sandeep Choudhary · ‎01-19-2014

HI,

Can you paste the output of these coammnds from:

WLC: sh sysinfo

AP: sh version

Regards

kaustav.gupta · ‎01-19-2014

Hi Sandeep, Thanks for the reply ....

From the WLC :

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name.................................... Cisco Controller
Product Version.................................. 7.5.102.0
Bootloader Version............................... 1.0.18
Field Recovery Image Version..................... 1.0.0
Firmware Version................................. PIC 16.0

Build Type...................................... DATA + WPS

System Name...................................... KASWLC
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 10.1.1.1
Last Reset....................................... Software reset
System Up Time................................... 0 days 0 hrs 1 mins 42 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval.....................180

--More-- or (q)uit
Configured Country............................... IN - India
Operating Environment............................ Commercial (0 to 40 C)
Internal TempAlarm Limits....................... 0 to 65 C
Internal Temperature............................. +27 C
External Temperature............................. +31 C
Fan Status....................................... 3800 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network........................ Disabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

Burned-in MAC Address............................ C0:8C:60:C6:E1:A0
Maximum number of APs supported.................. 5

*********************************************************************************************************************************************

from the AP :

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx" uncompressed and installed, entry point: 0x2003000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

Cisco IOS Software, C3600 Software (AP3G2-RCVK9W8-M), Version 12.4(25e)JAL1a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 06-Mar-13 21:54 by prod_rel_team

Proceeding with system init

Proceeding to unmask interrupts
Initializing flashfs...
FLASH CHIP: Macronix Mirrorbit (00C2)

flashfs[1]: 5 files, 3 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 31739904
flashfs[1]: Bytes used: 5190656
flashfs[1]: Bytes available: 26549248
flashfs[1]: flashfs fsck took 7 seconds.
flashfs[1]: Initialization complete.
flashfs[2]: 0 files, 1 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 11999232
flashfs[2]: Bytes used: 1024
flashfs[2]: Bytes available: 11998208
flashfs[2]: flashfs fsck took 0 seconds.
flashfs[2]: Initialization complete....done Initializing flashfs.

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP3602I-N-K9 (PowerPC) processor (revision A0) with 167926K/81920K bytes of memory.
Processor board ID FGL1743S656
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 7.3.1.53
1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: E4:C7:22:F0:4D:4F
Part Number                          : 73-14521-02
PCA Assembly Number                  : 800-37501-02
PCA Revision Number                  : A0
PCB Serial Number                    : FOC17390MHE
Top Assembly Part Number             : 800-35852-02
Top Assembly Serial Number           : FGL1743S656
Top Revision Number                  : C0
Product/Model Number                 : AIR-CAP3602I-N-K9
% Please define a domain-name first.
logging facility kern
        ^
% Invalid input detected at '^' marker.

logging trap emergencies
^
% Invalid input detected at '^' marker.

logging facility kern
^
% Invalid input detected at '^' marker.

logging trap emergencies
^
% Invalid input detected at '^' marker.

Press RETURN to get started!

*Mar 1 00:00:09.355: %LWAPP-4-CLIENTEVENTLOG: Unable to open event log file flash:/event.log

*Mar 1 00:00:09.355: %LWAPP-4-CLIENTEVENTLOG: Read and initialized AP event log (contains, 0 messages)

*Mar 1 00:00:11.211: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up
*Mar 1 00:00:11.279: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3600 Software (AP3G2-RCVK9W8-M), Version 12.4(25e)JAL1a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 06-Mar-13 21:54 by prod_rel_teamlwapp_crypto_init: MIC Present and Parsed Successfully

*Sep 25 05:45:13.931: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to down
*Sep 25 05:45:14.027: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Sep 25 05:45:15.791: DPAA Initialization Complete
*Sep 25 05:45:15.791: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exited
*Sep 25 05:45:16.391: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
*Sep 25 05:45:16.391: %CDP_PD-2-POWER_LOW: All radios disabled - NEGOTIATED AIR-CT2504-K9 (c08c.60c6.e1a7)
*Sep 25 05:45:17.391: %CDP_PD-2-POWER_LOW: All radios disabled - NEGOTIATED AIR-CT2504-K9 (c08c.60c6.e1a7)

CiscoWiFiGuy · ‎01-19-2014

hi,

Could you please tell me IOS on ur WLC?? if its 7.0 then it wont support 3602 access point. you need to upgrade it to 7.2 or later..

Sandeep Choudhary · ‎01-19-2014

Minimum requirements for 3602I is 7.1.91.0 and greater...

Regards

kaustav.gupta · ‎01-19-2014

Hi Waqas, thanks in advance

From the WLC :

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name.................................... Cisco Controller
Product Version.................................. 7.5.102.0
Bootloader Version............................... 1.0.18
Field Recovery Image Version..................... 1.0.0
Firmware Version................................. PIC 16.0

Build Type...................................... DATA + WPS

System Name...................................... KASWLC
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 10.1.1.1
Last Reset....................................... Software reset
System Up Time................................... 0 days 0 hrs 1 mins 42 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval.....................180

--More-- or (q)uit
Configured Country............................... IN - India
Operating Environment............................ Commercial (0 to 40 C)
Internal TempAlarm Limits....................... 0 to 65 C
Internal Temperature............................. +27 C
External Temperature............................. +31 C
Fan Status....................................... 3800 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network........................ Disabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

Burned-in MAC Address............................ C0:8C:60:C6:E1:A0
Maximum number of APs supported.................. 5

*********************************************************************************************************************************************

from the AP :

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx" uncompressed and installed, entry point: 0x2003000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

Cisco IOS Software, C3600 Software (AP3G2-RCVK9W8-M), Version 12.4(25e)JAL1a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 06-Mar-13 21:54 by prod_rel_team

Proceeding with system init

Proceeding to unmask interrupts
Initializing flashfs...
FLASH CHIP: Macronix Mirrorbit (00C2)

flashfs[1]: 5 files, 3 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 31739904
flashfs[1]: Bytes used: 5190656
flashfs[1]: Bytes available: 26549248
flashfs[1]: flashfs fsck took 7 seconds.
flashfs[1]: Initialization complete.
flashfs[2]: 0 files, 1 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 11999232
flashfs[2]: Bytes used: 1024
flashfs[2]: Bytes available: 11998208
flashfs[2]: flashfs fsck took 0 seconds.
flashfs[2]: Initialization complete....done Initializing flashfs.

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP3602I-N-K9 (PowerPC) processor (revision A0) with 167926K/81920K bytes of memory.
Processor board ID FGL1743S656
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 7.3.1.53
1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: E4:C7:22:F0:4D:4F
Part Number                          : 73-14521-02
PCA Assembly Number                  : 800-37501-02
PCA Revision Number                  : A0
PCB Serial Number                    : FOC17390MHE
Top Assembly Part Number             : 800-35852-02
Top Assembly Serial Number           : FGL1743S656
Top Revision Number                  : C0
Product/Model Number                 : AIR-CAP3602I-N-K9
% Please define a domain-name first.
logging facility kern
        ^
% Invalid input detected at '^' marker.

logging trap emergencies
^
% Invalid input detected at '^' marker.

logging facility kern
^
% Invalid input detected at '^' marker.

logging trap emergencies
^
% Invalid input detected at '^' marker.

Press RETURN to get started!

*Mar 1 00:00:09.355: %LWAPP-4-CLIENTEVENTLOG: Unable to open event log file flash:/event.log

*Mar 1 00:00:09.355: %LWAPP-4-CLIENTEVENTLOG: Read and initialized AP event log (contains, 0 messages)

*Mar 1 00:00:11.211: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up
*Mar 1 00:00:11.279: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3600 Software (AP3G2-RCVK9W8-M), Version 12.4(25e)JAL1a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 06-Mar-13 21:54 by prod_rel_teamlwapp_crypto_init: MIC Present and Parsed Successfully

*Sep 25 05:45:13.931: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to down
*Sep 25 05:45:14.027: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Sep 25 05:45:15.791: DPAA Initialization Complete
*Sep 25 05:45:15.791: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exited
*Sep 25 05:45:16.391: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
*Sep 25 05:45:16.391: %CDP_PD-2-POWER_LOW: All radios disabled - NEGOTIATED AIR-CT2504-K9 (c08c.60c6.e1a7)
*Sep 25 05:45:17.391: %CDP_PD-2-POWER_LOW: All radios disabled - NEGOTIATED AIR-CT2504-K9 (c08c.60c6.e1a7)

Sandeep Choudhary · ‎01-19-2014

HI,

*Sep 25 05:45:16.391: %CDP_PD-2-POWER_LOW: All radios disabled - NEGOTIATED AIR-CT2504-K9 (c08c.60c6.e1a7)
*Sep 25 05:45:17.391: %CDP_PD-2-POWER_LOW: All radios disabled - NEGOTIATED AIR-CT2504-K9 (c08c.60c6.e1a7)

You can use the PoE ports but Is not Cisco supported. The AP will have to obtain an ip address on the same vlan as the wlc management interface.

Try to use another power source.

Regards

Scott Fella · ‎01-19-2014

You really need to know what your doing if you are connecting an access point directly to a 2504. This was never supported in the past probably due to the "How do you get this working" factor. It's supported by TAC with the later code versions, but you are better off connecting that AP to a switch.

If you still want to try this, here are some things that are required for this to work:

? LAG disabled
? Port the AP is connected to is also defined on the management Vlan
? DHCP Proxy enabled
? DHCP scope created and enabled for the management Vlan
? WLC time is set correctly or else the AP will not join

You can know why the AP doesn't join if you console into the AP and view the output when the AP boots up. This output will tell you if time is off, no dhcp, etc.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***

Scott Fella · ‎01-19-2014

Look at the require I posted. Your time is off and your AP isn't getting an IP.

Your not posting everything. Take a look at the output as it will tell you what's wrong.

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-Scott
*** Please rate helpful posts ***

kaustav.gupta · ‎01-19-2014

Hi Scott .. just erased the config of the WLC...

LAG disabled ..... Yes

? Port the AP is connected to is also defined on the management Vlan ---- I had connected the port # 4 POE with the AP.it is not configured with any VLAN yet. Management interface is in PORT # 1 and is untagged.

? DHCP Proxy enabled - yes

? DHCP scope created and enabled for the management Vlan - 10.1.1.2 - .5 created

? WLC time is set correctly or else the AP will not join - Yes

Sandeep Choudhary · ‎01-19-2014

Can you console to AP and reboot it.

Paste the entire bootup process here.

Regards

kaustav.gupta · ‎01-19-2014

AP Boot

Scott Fella · ‎01-19-2014

Got to get DHCP working 1st

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***

Scott Fella · ‎01-19-2014

Post your show run-config

Do you not have a switch to connect the WLC and the AP to?

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***

Scott Fella · ‎01-19-2014

You are going to really limited if you get this working. Make sure your management VLAN ID on the WLC is set to 0 and if your using port 4 on the WLC, make sure that's not tied to any dynamic interfaces. Your AP needs to get an IP address or else it will never join.

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-Scott
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