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Community Member

AP 3500 freeze bright white light

Hi,

I have problem with this 2 AP model 3500i out of 140 APs. below is my finding:-

1. Suspected AP froze with bright white light and dissociated from controller

2. After bounce back (shut / no shut) the port, its working as normal

3. In a while, its repeat to (1.)

4. Direct console to the AP, no output is seen.

From NCS & controller log, its only show as below:

AP 'TTR13-A03AP0076' disassociated from Controller '10.209.116.16'

AP 'TTR4-A02AP0014' disassociated from Controller '10.209.116.15'

Is there anyone having the same issues?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: AP 3500 freeze bright white light

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtu24972

Sent from Cisco Technical Support iPad App

-Scott
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5 REPLIES
Hall of Fame Super Silver

Re: AP 3500 freeze bright white light

There is a thread I will try to find, but opening a TAC case is what you probably should do. They can walk you throught the fix, or just RMA.

Sent from Cisco Technical Support iPad App

-Scott
*** Please rate helpful posts ***
Hall of Fame Super Silver

Re: AP 3500 freeze bright white light

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtu24972

Sent from Cisco Technical Support iPad App

-Scott
*** Please rate helpful posts ***
Hall of Fame Super Silver

Re: AP 3500 freeze bright white light

Search the forum for this thread:

issues with 3500i AP's LED glowing bright white

Sent from Cisco Technical Support iPad App

-Scott
*** Please rate helpful posts ***
Community Member

Re: AP 3500 freeze bright white light

Thanks Fella. This might help.

Hall of Fame Super Silver

Re: AP 3500 freeze bright white light

No problem

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
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