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Community Member

AP disassociated from WLC 2504

I have facing a problem when i try to add my AP to WLC 2504 after downloading frimeware AP disassociate from WLC and i can't access it any more even not shown in WLC GUI as well

I check the log error is

"AP Disassociated. Base Radio MAC:xx:xx:xx:xx:xx:xx"

WLC is 2504 WLC with 7.5...IOS

AP model Air cap3602i-a-k9

If some one has solution please reply ASAP

Thank you



13 REPLIES
Community Member

AP disassociated from WLC 2504

Complete details about WLC 2504 are

Product Version........................ 7.5.102.0

Bootloader Version............................... 1.0.18

Field Recovery Image Version..................... 1.0.0

Firmware Version................................. PIC 16.0

Community Member

AP disassociated from WLC 2504

Hi zohaib,

this can happen if you have multiple controller, AP might get confused to which should it take on priority. Rebooting the AP can resolve the problem

OR

Set the primary and secondary controller

Community Member

Re: AP disassociated from WLC 2504

Dear Salman,

Thanks for you response but i am using only one controller, so in my scenario your answer cant help me.

still looking for solution

Hall of Fame Super Gold

AP disassociated from WLC 2504

Console into the AP and post the "sh logs".  There's a possibility the WLC's time synch is lost and the AP won't join because the WLC has incorrect time and date settings.

Community Member

Re: AP disassociated from WLC 2504

AP download frimewareand all setting from WLC how date and time can be incorrect

Hall of Fame Super Gold

AP disassociated from WLC 2504

Post the following output:

1.  WLC:  sh sysinfo;

2.  WLC:  sh time

3.  AP:  sh version;

4.  AP:  sh ip interface brief; and

5.  AP:  sh inventory

Community Member

Re: AP disassociated from WLC 2504

Dear Leo,

Sorry for late reply but question is how i can give these commands to AP

3.  AP:  sh version;

4.  AP:  sh ip interface brief; and

5.  AP:  sh inventory

I can't able to access AP user mode from console when i attached console its keeps giving me log which i already mention below nothing elso. no user mode or any thing ....i think its is because AP downloaded frimeware from WLC and upgraded itself and now it keep searching WLC

Logs at AP:

*Nov 17 03:15:05.000: %CAPWAP-3-ERRORLOG: Go join a capwap controller

*Nov 17 03:15:05.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: x.x.x.x peer_port: 5246

*Nov 17 03:15:05.411: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: x.x.x.x peer_port: 5246

*Nov 17 03:15:05.411: %CAPWAP-5-SENDJOIN: sending Join Request to x.x.x.x

*Nov 17 03:15:05.415: %CAPWAP-3-ERRORLOG: Invalid event 10 & state 5 combination.

*Nov 17 03:15:05.415: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.

*Nov 17 03:15:05.415: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller

*Nov 17 03:15:05.415: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from x.x.x.x

Hall of Fame Super Gold

AP disassociated from WLC 2504

I can't able to access AP user mode from console when i attached console its keeps giving me log which i already mention below nothing elso. no user mode or any thing ....i think its is because AP downloaded frimeware from WLC and upgraded itself and now it keep searching WLC

Press the key and you'll interrupt the logging console.

Community Member

AP disassociated from WLC 2504

Already done that didnt work in my case

Community Member

AP disassociated from WLC 2504

Hi Zohaib,

same issue which you are facing is resolved in below link

https://supportforums.cisco.com/message/1276617#1276617

Community Member

Re: AP disassociated from WLC 2504

Salman Abid

i checked this log on AP

*Nov 17 03:15:05.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: x.x.x.x peer_port: 5246

*Nov 17 03:15:05.411: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: x.x.x.x peer_port: 5246

*Nov 17 03:15:05.411: %CAPWAP-5-SENDJOIN: sending Join Request to x.x.x.x

*Nov 17 03:15:05.415: %CAPWAP-3-ERRORLOG: Invalid event 10 & state 5 combination.

*Nov 17 03:15:05.415: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.

*Nov 17 03:15:05.415: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller

*Nov 17 03:15:05.415: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from x.x.x.x

Also check the time its configured and correct

Community Member

AP disassociated from WLC 2504

I check list of regulatory list for my WLC AP CAP3602  is mention for my regulatory doamin ..i tried to manual add AP and i check it  joined status i found this error

you can see there is domain check fail what should i do now?

Community Member

AP disassociated from WLC 2504

Issue Successfully identified

My AP:  Product/Model Number    : AIR-CAP3602E-N-K9.

As per my Country(United Arab Emirat) it should be : AIR-CAP3602E-E-K9

So now contact supplier and tell him to change the AP with right regulatery domain.

Problem is  with regulatery domain

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