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New Member

AP Groups Error

I have an AP group on a Cisco 5508 WLAN controller.  Currently, it is populated with 13 Cisco 1142 lightweight access points.  When I try to add a Cisco 3602i access point to the group, I get the following error in NCS: 

Error: OfficeExtend requires primary, secondary, or tertiary controller management IP to be set.

I am using DNS to allow my AP's to find the controller and they work just fine.  Is there a reason I can't add the 3600 series AP's to the AP group?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

AP Groups Error

When I try to add a Cisco 3602i access point to the group, I get the following error in NCS:

NCS???

You're adding the WAPs into the AP Group using NCS?

Have you tried using the WLC instead?

Go to the WLC, go to WLAN > Advanced > AP Groups > click on the AP Group > go to the AP's tab and add the WAPs from there.

13 REPLIES
Hall of Fame Super Silver

Re: AP Groups Error

Is your wlc running 7.2.x. That is the requirement for the 3600's. Well 7.1.x but I wouldn't use that.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

AP Groups Error

Yes, running 7.2.103.0.  The 3600's work just fine in the default AP group.  Just can't add them to the same one that has 1142's in it.

Hall of Fame Super Silver

Re: AP Groups Error

You should be able to add any ap to an ap group.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
Hall of Fame Super Silver

Re: AP Groups Error

Is the 3600 in local mode?

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

AP Groups Error

Yes, they all are.

Hall of Fame Super Silver

Re: AP Groups Error

Reset that ap to factory and try again. I have 1142, 1252, 801 and a 3600 all in the same ap group.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

AP Groups Error

Thanks Scott.  Will try this next.

Hall of Fame Super Gold

AP Groups Error

When I try to add a Cisco 3602i access point to the group, I get the following error in NCS:

NCS???

You're adding the WAPs into the AP Group using NCS?

Have you tried using the WLC instead?

Go to the WLC, go to WLAN > Advanced > AP Groups > click on the AP Group > go to the AP's tab and add the WAPs from there.

New Member

AP Groups Error

No luck when resetting the AP to factory, but adding the AP to the group from the controller rather than NCS did the trick.  Thanks! 

Hall of Fame Super Gold

AP Groups Error

Thanks for the ratings Rick.

Cisco Employee

AP Groups Error

what you're seeing could be NCS side bug.

junst in case, On the WCS template do you've one of these enabled while trying to add - Office extend and Least Latency Controller join.

New Member

AP Groups Error

I did an audit on the controller from NCS and there was an "Office Extend AP" attribute mismatch.  Not sure how this happened, but I set it to match the controller and all is well.  Thanks!

Cisco Employee

AP Groups Error

Cool.

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