Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

ap stuck in download

2 access points are stuck in downloading. They have the default 7.6.100.0 version from factory but we are still in wlc 7.3.112.0 version.

We are getting these errors. They are in a remote location. Can I use a special command to reset the device? Or  should I press the mode button?

*Jun  5 13:30:28.455: %CAPWAP-3-ERRORLOG: Failed to load configuration from flash. Resetting to default config
*Jun  5 13:30:28.463: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Jun  5 13:30:28.463: %CAPWAP-3-ERRORLOG: capwap ifs:  read error or timeout
*Jun  5 13:30:29.451: capwap_image_proc: problem extracting tar file
*Jun  5 13:30:38.463: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Jun  5 13:30:38.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 172.18.0.2 peer_port: 5246
*Jun  5 13:30:38.447: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 172.18.0.2 peer_port: 5246
*Jun  5 13:30:38.447: %CAPWAP-5-SENDJOIN: sending Join Request to 172.18.0.2perform archive download capwap:/ap3g2 tar file
*Jun  5 13:30:38.451: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.

Everyone's tags (1)
3 REPLIES
New Member

It look like either AP image

It look like either AP image from WLC was not able to downloaded correctly or was corrupted

Can you take console and see the dir command that correct image file is downloaded in AP flash or not?

Cisco Employee

Download AP image again from

New Member

I had to use the mode button

I had to use the mode button after all. AP's weren't responding to anything except that.

1437
Views
0
Helpful
3
Replies
CreatePlease to create content