Apple iPads/iPhones -- No Internet Access on Open WLAN

[Lucas Phelps]

Help!  I've been troubleshooting a problem with TAC that I have had for a while now.  Basically, any Apple device iPhone or iPad seems to connect to our WLANs but when the user opens Safari, a webpage will never load.

The user is able to open the Email app on the device and sent/receive emails but no Internet browsing of any kind.

I tried to take it back to basics, created one WLAN called 'WLAN2' with the following details:

     SSID:                 WLAN2

     Security:            Open/None

     Radio Policy:     802.11 G Only

     Broadcasting:     Yes

     WMM Policy:      Allowed

Devices will connect and associate but no luck with Safari or other web apps, only email.

I've attached config and a log file of an iPad connecting to the WLAN2 (MAC Address: a4:d1:d2:6b:ce:26)

OH, other important info..this only occurs in my branch offices (all of them) and they are using H-REAP.  The apple devices are attempting to connect to WLANs for guest access which are tunneled back to the WLC controller and then out a separate 'guest' port on the controller.  If I try and use an iPad in my headquarters office without HREAP it works fine.   

WLC Version: 7.0.220.0

[john smith]

i had  a same issue in one of my project's wirless network infrastructure than i opened a TAC case but unfortunately  found a reply from them that safari web browser does not support Web Authentacated WLAN.

listen do one thing tell me which LAPs you have their?

try to allow both 802.11 a/g on WLAN than check because i used the same with

AIR-LAP1131AG-E-K9

LAPs

also IPhones and Ipads should have latest version 5.1

configure DHCP on controller for this WLAN

configure local net user account in controller

and than try to connect i think this will help you

tell me if this answered you question

[Lucas Phelps]

Thanks for the replies, I'll do some testing with your suggestions.    These are Cisco 1142 Wireless APs

Just FYI, the problem with Apple devices is not limited to web-auth protected WLANs, but even my test WLAN which is OPEN with no layer 2 or layer 3 security.

[George Stefanick]

I have an apple and I get the web auth screen.

Lucas, do you have AP groups figured by chance? Also, have you tested HREAP with central switch, im curiuos.

[Lucas Phelps]

Yes - I have one AP group configured for each office.  In each AP group I have a few WLANs: Enterprise, Guest, MobileDevices, and sometimes WLAN2 (for testing).

Any idea how to switch my H-REAP to central switching via the WLC web interface?