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New Member

BR1310 Software Upgrade

Hi every budy,

This is my first message in this forum,I hope you can help me to fix my BR problem.

my Aironet 1310 runing now with c1310-k9w7-tar.12.3(2)JA2 and it's restart by itself(for me no problem with restarting but the problem it's return to ROM so I lose all my configurations !) some time every 2 0r 3 days some time it can be up for a week, I heard that the new software version 12.3(7) is more stable but can't find it !! next is the begining of the Tect-Support file :

ROM: Bootstrap program is C1310 boot loader

BOOTLDR: C1310 Boot Loader (C1310-BOOT-M) Version 12.3(2)JA3, RELEASE SOFTWARE (fc2)

bridge uptime is 1 day, 1 hour, 55 minutes

System returned to ROM by unknown reload cause - reason ptr 0xF, PC 0x416EB4, address 0x0

System image file is "flash:/c1310-k9w7-mx./c1310-k9w7-mx."

I read next cisco help file but no solution the file name is (Cisco − Less Common Types of System Crashes).

My Regards

Saher

28 REPLIES
New Member

Re: BR1310 Software Upgrade

If a bridge operates properly for months and suddenly starts to reload every 20 minutes, the problem is most likely a hardware issue. If the bridge starts to crash after a configuration change, then the problem is probably software-related.

New Member

Re: BR1310 Software Upgrade

Hi,

Thank you r-simpson, my BR it doesn't reload every 20 m,there is now exact time ! now for the first time it's up for 1 week & 2 days, I notice that one of PCI wireless card is 802.11B and all the other are 802.11G and it happened two times that when this pc log to the network BR restart, so I change it and until this moment all ok, but the question why my BR restart and return to ROM !! why ?

Regards

Saher

New Member

Re: BR1310 Software Upgrade

Hi Mates,

My BR1310 restart after 2 weeks up and return to ROM and there is no power problem my UPS is working fine !!

here is the tech-support info :

ROM: Bootstrap program is C1310 boot loader

BOOTLDR: C1310 Boot Loader (C1310-BOOT-M) Version 12.3(2)JA3, RELEASE SOFTWARE (fc2)

bridge uptime is 5 hours, 41 minutes

System returned to ROM by power-on

System image file is "flash:/c1310-k9w7-mx./c1310-k9w7-mx."

again please what's the reason ?!

Regards

Saher

New Member

Re: BR1310 Software Upgrade

Hi,

I restart my aironet from System Software\ System Configuration, then press restart after finishing restart I lost all of my configuration and system returned to ROM !! can you tell me why please?

Regards

Saher

New Member

Re: BR1310 Software Upgrade

Hi to all,

Please I need to upgrade my BR1310 firmware to 12.3(7), where can I download it please ?

Regards

S.abubasheer

New Member

Re: BR1310 Software Upgrade

For some mysterious cause Ciscos customers cant download upgrades anymore for this product without having a support agreement/deal! Do the weatherproof housing of the 1310 justify this? From my point of view the differences between the 1200 and 1300 series are minor except the housing, or im i wrong?

New Member

Re: BR1310 Software Upgrade

Please anybody have it can help me to fix my BR1310, it's realy a bad point for cisco support here in my case !

New Member

Re: BR1310 Software Upgrade

Well it now seems possible to download IOS updates for this product. Hurray! Or was it a glipse? Anyway, i could do it today.

You must register first at CCO, so go to downloads and accept you will not do something bad or export this lethal weapon of electronics to evil states;)

New Member

Re: BR1310 Software Upgrade

Hi,

Thank you sorvarit so much and thank you cisco team, I download the new update soft and I'll try it.

again a big thanks for all people who helped me .

s.abubasheer

New Member

Re: BR1310 Software Upgrade

Hi Mates,

Please I still need your help to pass the software upgrade of my BR1310 !

I download the tar file ( c1310-k9w7-tar.123-7.JA1 ) then follow all the instructions needed, but upgrade procedure never finish it take very long time !! also I read the help in next page

http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag/123-02.JA/1100/h_ap_system-sw_upgrade.htm

can you help please ?

Regards

s.abubasheer

VIP Purple

Re: BR1310 Software Upgrade

Hello,

you might want to try the 'overwrite' option when you download the image:

archive download-sw /overwrite /reload tftp:[[//location]/directory]/image-name

By the way, and with regard to your 1310 reloading, can you post the output of 'show stacks' ? This could reveal the reason for the reload..

Regards,

GP

New Member

Re: BR1310 Software Upgrade

Hi qpauwen,

Thank you, I download the tar file with http web browser interface not throw FTP, TFTP or RCP, I have it on my PC (c1310-k9w7-tar.123-7.JA1) size 4,360 KB ziped file . and I'm using (Reloading the Image Using the Web Browser Interface) next instructions :

Browser HTTP Interface

The HTTP interface allows you to browse to the access point/bridge image file on your PC and download

the image to the access point/bridge. Follow the instructions below to use the HTTP interface:

Step 1 Open your Internet browser. You must use Microsoft Internet Explorer (version 5.x or later) or Netscape

Navigator (version 4.x).

Step 2 Enter the access point/bridge’s IP address in the browser address line and press Enter. An Enter Network

Password screen appears.

Step 3 Enter your username in the User Name field.

Step 4 Enter the access point/bridge password in the Password field and press Enter. The Summary Status page

appears.

Step 5 Click the System Software tab and then click Software Upgrade. The HTTP Upgrade screen appears.

Step 6 Click the Browse button to locate the image file on your PC.

Step 7 Click the Upload button.

For additional information, click the Help icon on the Software Upgrade screen.

am I right ?! please .

I'll try to post the output of "show stacks".

BR

S.abubasheer

New Member

Re: BR1310 Software Upgrade

Hi,

here is the stacks:

bridge>show stacks

Minimum process stacks:

Free/Size Name

5084/6000 soap_flash init

5600/6000 vidb clone Process

8696/12000 Init

5436/6000 RADIUS INITCONFIG

6120/12000 HTTP CP

10460/12000 Exec

Interrupt level stacks:

Level Called Unused/Size Name

4 28510558 7392/9000 dot11 radio interrupt

6 11554 8936/9000 NS16550 VECTOR

bridge>

Regards

S.abubasheer

Re: BR1310 Software Upgrade

Hi,

When attempting the IOS upgrade are you connected to the bridge through the radio interface? If so it will not allow the upgrade to proceed, you must connect to it through the ethernet interface. Also, try upgrading using tftp rather than through html, it's much more reliable.

New Member

Re: BR1310 Software Upgrade

Hi,

Thank you andrew, I using ethernet interface, but tftp which I never try before even I read some instructions about downloading image file from TFTP server to AP but can't do it ! can you give me instructions how can I make it with TFTP or FTP server ?

Regards

s.abubasheer

Re: BR1310 Software Upgrade

Hi,

Setup a TFTP server on your PC (you can download a really nice one from here:

http://tftpd32.jounin.net/

Very compact, does DHCP and other stuff as well. Get the TFTP server running and pointed at the directory where the image file is and make sure it's listening on the correct wired ethernet IP address of your PC (if you have multiple network cards).

From your web browser, ENABLE POPUPS!!! Very important or the upgrade won't work! Connect to the bridge, go to the System Software > Software Upgrade section. Click the TFTP Upgrade tab. Enter the IP address of your PC and the file name of the image file including the extention (no need to enter a path if you've set the TFTP server to point to the directory containing the image) and click the Upgrade button. You should see activity on the TFTP server as it uploads the image, it's a 2 step process. After the upgrade the bridge will reboot, when it comes back up check the firmware version, should be all done!

New Member

Re: BR1310 Software Upgrade

Hi,

thank you andrew, but still can't make it maybe something wrong with tftp server setting !please next my tftp server setting:

current directory :D:\Documents and Settings\Saher\Desktop\tftpd32.280

the image file(c1310-k9w7-tar.123-7.JA1) is in root of tftp directory

Server Interface: 192.168.20.99 subnet mask 255.255.255.0 (it's ip of my pc ethernet card)

BVI1 ip : 192.168.20.100 subnet mask 255.255.255.0

dot11radio interface0 no ip

ethernet interface no ip

am I right? is there a special setting for tftp server ? can you give me an example ? please

also I can use hyper terminal if you give me the right cli to use because I used next command but not worked ! ( archive download-sw /overwrite /reload

tftp:[[//location]/directory]/image-name ).

Thank you in advance

s.abubasheer

New Member

Re: BR1310 Software Upgrade

Hi Mates,

Please, can use hyper terminal to upgrade my BR1310 firmware can you give me the right cli to use because I used next command but not worked ! ( archive download-sw /overwrite /reload

tftp:[[//location]/directory]/image-name ).

Please read here product review from netprow team http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&type=PR&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd9cdfd

I read there " Any specific caveats you’d like to share about the product?

Some earlier versions of IOS software for the 1300s are affected by bugs, so I would advise to first read the release notes available at cisco.com ,before using those versions of software. One such caveat that I came across was for a client who had two 1300 bridges in a point-to-point configuration, the bridges lose connectivity after a power outage or when the bridges are rebooted. This was a bug in the IOS and causes a bridge parameter called CCA (Clear Channel Assessment) which gets set to zero after a reboot of the bridge. This bug has been fixed in IOS versions starting with 12.3.2JA and above."

this is very similar or exactly my problem but my br1310 is runing with 12.3(2)JA2 !!!

Thank you in advance

s.abubasheer

kka
New Member

Re: BR1310 Software Upgrade

You could also use telnet to get access to the CLI.

(Windows: Start/Run, type cmd or command, telnet 192.168.20.100)

With the IP setup you posted above and assuming you

didn't rename the image you downloaded from cisco.com,

the following should work:

bridge# archive download-sw tftp://192.168.20.99/c1310-k9w7-tar.123-7.JA1.tar

You only need /overwrite if you want to download the same version again, Instead of /reload you can also

enter "reload" on the CLI after the download finished

successfully.

To test your tftp-setup try saving the config to the

tftp-server:

bridge# copy running-config tftp://192.168.20.99/

(Acknowledge IP and filename by hitting return)

There should be a file "running-config" on the

tftp-server in the same directory as the image now.

If this doesn't work, post the output from "show flash"

New Member

Re: BR1310 Software Upgrade

Hi,

Thank you kka next what did and I got :

bridge# copy running-config tftp://192.168.20.99/

Address or name of remote host [192.168.20.99]?

Destination filename [bridge-confg]?

.!!

2361 bytes copied in 8.173 secs (289 bytes/sec)

bridge# archive download-sw tftp://192.168.20.99/c1310-k9w7-tar.123-7.JA1.tar

examining image...

Loading c1310-k9w7-tar.123-7.JA1.tar from 192.168.20.99 (via BVI1): !

extracting info (274 bytes)

%Error opening flash:/update/info (No space left on device)

ERROR: Failed to open archive file tftp://192.168.20.99/c1310-k9w7-tar.123-7.JA1

.tar

bridge#

and here output of (show flash)

bridge# show flash

Directory of flash:/

2 -rwx 8567 Mar 1 2002 00:08:00 +00:00 crashinfo_20020301-000740

3 -rwx 402116 Aug 14 2005 22:40:32 +00:00 crashinfo_20050814-224027

4 drwx 256 Jan 1 1970 00:05:26 +00:00 c1310-k9w7-mx.

143 -rwx 70 Aug 11 2005 21:32:21 +00:00 env_vars

144 -rwx 409135 Aug 18 2005 23:10:51 +00:00 crashinfo_20050818-231041

145 -rwx 344927 Mar 1 2002 00:58:46 +00:00 crashinfo_20020301-005841

146 -rwx 426917 Aug 14 2005 14:04:07 +00:00 crashinfo_20050814-140401

147 -rwx 453893 Mar 1 2002 04:20:46 +00:00 crashinfo_20020301-042040

148 -rwx 412780 Mar 1 2002 02:39:32 +00:00 crashinfo_20020301-023925

149 -rwx 5 Mar 1 2002 00:26:56 +00:00 private-config

150 -rwx 402286 Mar 1 2002 08:58:27 +00:00 crashinfo_20020301-085820

151 -rwx 76 Mar 1 2002 00:26:59 +00:00 private-multiple-fs

152 -rwx 360092 Mar 1 2002 23:00:28 +00:00 crashinfo_20020301-225948

153 -rwx 386371 Mar 1 2002 17:56:48 +00:00 crashinfo_20020301-175456

154 -rwx 51626 Mar 1 2002 04:39:27 +00:00 crashinfo_20020301-043750

155 -rwx 1536 Mar 5 2002 04:29:44 +00:00 config.txt.new

156 -rwx 1661 Mar 1 2002 00:26:52 +00:00 config.txt

157 -rwx 0 Mar 5 2002 04:29:48 +00:00 private-multiple-fs.new

7741440 bytes total (0 bytes free)

bridge#

kka
New Member

Re: BR1310 Software Upgrade

The flash file system is completely full from the

crash dumps. Remove those with the following CLI command:

bridge# delete /force flash:crashinfo*

(Confirm by hitting return)

Then try the update again.

New Member

Re: BR1310 Software Upgrade

Hi kka,

Thank you so so much, you and all guys try to help me, I pass this problem and update my br1310 successfuly

my best wishes for you and all other peopel with a happy new year .

Regards

s.abubasheer

Re: BR1310 Software Upgrade

Hi,

you need to free some space on the flash. I would recommend to delete all the "crashinfo_*" files. They are something like a core dump but not needed for normal operation. Be careful however not to delete the other files so far.

(delete flash:// crashinfo_20020301-225948 should do it. repeat for the other crash files).

In case you want to keep them you could still copy them to your TFTP server before.

Then perform a show flash again and check, wether there is enough space available for the new imae before downloading.

Hope this helps

Martin

New Member

Re: BR1310 Software Upgrade

Hi Martin,

Thank you for your care and more detailes you mention here. Happy new year.

Best Regards

Sahar

New Member

Re: BR1310 Software Upgrade

Hi,

After upgrading my br1310 it keeps restarting one or two times daily and does not save any new setting I did before !! can you help me what to do ?

Regards

s.abubasheer

New Member

Re: BR1310 Software Upgrade

Hi,

next is what I get when I try to save entries in the configuration file.

bridge>enable

bridge#copy running-config startup-config

Destination filename [startup-config]?

Building configuration...

nv_done: unable to open "flash:/config.txt.new"

nv_done: unable to open "flash:/config.txt.new"

nv_done: unable to open "flash:/private-multiple-fs.new"[OK]

bridge#

kka
New Member

Re: BR1310 Software Upgrade

Most likely your flash file-system is full (again).

If you find a lot of crashinfo_* files in the output from "show flash:"

remove them with "delete /force flash:crashinfo*".

Then you should be able to save your config with "copy run start".

Every "crash" writes a file crashinfo_* after the reboot to flash:

Unless you can open a SR with the TAC they are useless.

You can disable the writing of the crashinfo files with the

following command:

no exception crashinfo

New Member

Re: BR1310 Software Upgrade

Hi,

Thank you kka, but what cause my br1310 to keep restarting 2 or 3 times a day ?! also with every reset I lose SNTP setting , see next please :

bridge uptime is 2 hours, 2 minutes

System returned to ROM by unknown reload cause - reason ptr 0xF, PC 0x6392F8, ad

dress 0x0

System image file is "flash:/c1310-k9w7-mx.123-7.JA2/c1310-k9w7-mx.123-7.JA2"

bridge uptime is 35 minutes

System returned to ROM by unknown reload cause - reason ptr 0xF, PC 0x6393B0, ad

dress 0x0

System image file is "flash:/c1310-k9w7-mx.123-7.JA2/c1310-k9w7-mx.123-7.JA2"

Regards

Saher

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