Cannot ping to Hostname by wireless Cisco 2504 WLC

[antonmulyono]

Dear Expert,

I have Wireless controller with Cisco 2504 WLC for manage wireless AP Aeronet 2700.

I have problem with ping to hostname, If ping by IP address can reply but ping to hostname cannot and appear like below:

Below my network diagram; 

There is something missing?

Please your help and support,

Regards,

Anton

[Scott Fella]

Moved your post to the appropriate forum.  Do you have a DNS record for your WLC hostname that points to the IP address of the controller?  If an nslookup from the client device doesn't resolve the hostname to ip, that would be your issue. 

-Scott 

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[pwwiddicombe]

Yes, from a wireless client, post the output from an IPCONFIG /ALL;  and also from a wired client that is working properly.  It's possible the DNS and WINS entries are different.

It's also possible that wired clients are resolving names from subnet broadcasts, which the wireless clients wouldn't be able to take advantage of.  DNS registration (whether manual or done on a Windows AD server) would resolve for both wired and wireless, if they both point to the correct DNS server.

[antonmulyono]

Dear Scott Fella

pwwiddicombe

Below IP config, nslookup, ping to hostname By Wireless connected;

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : 70-77-81-48-96-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d5ed:6026:e369:78d%8(Preferred)
IPv4 Address. . . . . . . . . . . : 172.26.6.109(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, March 7, 2017 10:46:32 AM
Lease Expires . . . . . . . . . . : Wednesday, March 8, 2017 11:18:52 AM
Default Gateway . . . . . . . . . : 172.26.6.240
DHCP Server . . . . . . . . . . . : 172.26.6.240
DHCPv6 IAID . . . . . . . . . . . : 74479489
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-91-43-04-30-8D-99-C3-AD-CF
DNS Servers . . . . . . . . . . . : 172.17.10.20
172.17.10.21
Primary WINS Server . . . . . . . : 172.17.10.20
Secondary WINS Server . . . . . . : 172.17.10.21
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 70-77-81-48-96-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\Anton>nslookup
Default Server: apolo.ds.mmc.co.jp
Address: 172.17.10.20

>
C:\Users\Anton>ping nas1
Ping request could not find host nas1. Please check the name and try again.

And Below IP config, nslookup, ping to hostname By LAN cable connected;

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 30-8D-99-C3-AD-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4d5:4a33:bbbc:26d4%14(Preferred)
IPv4 Address. . . . . . . . . . . : 172.26.5.108(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, March 2, 2017 2:51:37 PM
Lease Expires . . . . . . . . . . : Tuesday, March 14, 2017 11:25:44 AM
Default Gateway . . . . . . . . . : 172.26.5.240
DHCP Server . . . . . . . . . . . : 172.26.5.240
DHCPv6 IAID . . . . . . . . . . . : 238063001
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-91-43-04-30-8D-99-C3-AD-CF
DNS Servers . . . . . . . . . . . : 172.17.10.20
172.17.10.21
Primary WINS Server . . . . . . . : 172.17.10.20
Secondary WINS Server . . . . . . : 172.17.10.21
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 72-77-81-48-96-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : 70-77-81-48-96-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\Anton>nslookup
Default Server: apolo.ds.mmc.co.jp
Address: 172.17.10.20

>
C:\Users\Anton>ping nas1

Pinging nas1 [172.26.5.200] with 32 bytes of data:
Reply from 172.26.5.200: bytes=32 time<1ms TTL=64
Reply from 172.26.5.200: bytes=32 time<1ms TTL=64
Reply from 172.26.5.200: bytes=32 time<1ms TTL=64
Reply from 172.26.5.200: bytes=32 time<1ms TTL=64

Ping statistics for 172.26.5.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

DNS is same but cannot ping to hostname by Wifi connection,

Any advice?, please your helps,

Regards,

Anton

[Scott Fella]

What happens if you use the full FQDN instead of just nas1?  What happens if you create a test SSID and map that to the wired vlan?

-Scott 

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