cisco 3850-X Guest wifi issue

[ABDUL RAHIMAN K.M]

Hi,

The Guest-user gets disconnected automatically and then faces issues re logging in. session-timeout by dafault is 1800 eventhough after 5-10 minutes it disconnets automatically. Please advise.

[Ashish Chandra]

Could you please provide more details of your setup ?

[Sandeep Choudhary]

HI Abdul,

Try to change ARP and  idle timeout and try again.

When a user is idle without any communication with the AP for the amount of time set as User Idle Timeout, the client is deauthenticated by the WLC. The client has to reauthenticate and reassociate to the WLC.

How to change idle timeout:

User Idle Timeout on the WLC GUI , go to the Controller menu. Choose General from the left-hand side to find the idle and User Idle Timeout fields.

Regards

[Joseph Vasanth Louis]

Hi Abdul,

when it gets disconnected, i believe it gets disconnected from the  wifi, when you say re-logging in, do you mean you have trouble logging in as a webauth guest user, or you cannot connect to the wireless part at all?

you can debug the client and check what happens when the client is unable to connect back.

debug client mac

Regards,

Joseph