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New Member

Cisco 5508- Mobile handset connectivity issue

Hello All,,

While Samsung s4,Nexus5 (latest models) users connecting to the network, they get "Authentication Error Occured" error. Wlc code is 7.5. Can i get any solution...?

Thanks in advance.

16 REPLIES
Hall of Fame Super Silver

Re: Cisco 5508- Mobile handset connectivity issue

Need more info. Can you post your show WLAN and let us know what SSID.

Is the issue with only these devices? Have you tested with an open SSID and do these still have issues? You don't have both WPA/TKIP and WPA2/AES configured together or a mix and match?

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

Cisco 5508- Mobile handset connectivity issue

(Cisco Controller) >show wlan 1

WLAN Identifier.................................. 1

Profile Name..................................... XXXX, Inc. (Staff)

Network Name (SSID).............................. XXXX, Inc. (Staff)

Status........................................... Enabled

MAC Filtering.................................... Disabled

Broadcast SSID................................... Enabled

AAA Policy Override.............................. Enabled

Network Admission Control

Client Profiling Status

    Radius Profiling ............................ Disabled

     DHCP ....................................... Disabled

     HTTP ....................................... Disabled

    Local Profiling ............................. Disabled

     DHCP ....................................... Disabled

     HTTP ....................................... Disabled

  Radius-NAC State............................... Disabled

  SNMP-NAC State................................. Disabled

  Quarantine VLAN................................ 0

Maximum number of Associated Clients............. 0

Maximum number of Clients per AP Radio........... 200

--More-- or (q)uit

Number of Active Clients......................... 488

Exclusionlist Timeout............................ 60 seconds

Session Timeout.................................. 36000 seconds

User Idle Timeout................................ 18000 seconds

Sleep Client..................................... disable

Sleep Client Timeout............................. 12 hours

User Idle Threshold.............................. 0 Bytes

NAS-identifier................................... controller

CHD per WLAN..................................... Enabled

Webauth DHCP exclusion........................... Disabled

Interface........................................ management

Multicast Interface.............................. Not Configured

WLAN IPv4 ACL.................................... unconfigured

WLAN IPv6 ACL.................................... unconfigured

WLAN Layer2 ACL.................................. unconfigured

mDNS Status...................................... Enabled

mDNS Profile Name................................ default-mdns-profile

DHCP Server...................................... Default

DHCP Address Assignment Required................. Disabled

Static IP client tunneling....................... Disabled

PMIPv6 Mobility Type............................. none

    PMIPv6 MAG Profile........................... Unconfigured

    PMIPv6 Default Realm......................... Unconfigured

--More-- or (q)uit

    PMIPv6 NAI Type.............................. Hexadecimal

Quality of Service............................... Silver

Per-SSID Rate Limits............................. Upstream      Downstream

Average Data Rate................................   0             0

Average Realtime Data Rate.......................   0             0

Burst Data Rate..................................   0             0

Burst Realtime Data Rate.........................   0             0

Per-Client Rate Limits........................... Upstream      Downstream

Average Data Rate................................   0             0

Average Realtime Data Rate.......................   0             0

Burst Data Rate..................................   0             0

Burst Realtime Data Rate.........................   0             0

Scan Defer Priority.............................. 4,5,6

Scan Defer Time.................................. 100 milliseconds

WMM.............................................. Allowed

WMM UAPSD Compliant Client Support............... Disabled

Media Stream Multicast-direct.................... Disabled

CCX - AironetIe Support.......................... Enabled

CCX - Gratuitous ProbeResponse (GPR)............. Disabled

CCX - Diagnostics Channel Capability............. Disabled

Dot11-Phone Mode (7920).......................... Disabled

Wired Protocol................................... None

Passive Client Feature........................... Disabled

--More-- or (q)uit

Peer-to-Peer Blocking Action..................... Drop

Radio Policy..................................... All

DTIM period for 802.11a radio.................... 1

DTIM period for 802.11b radio.................... 1

Radius Servers

   Authentication................................ Disabled

   Accounting.................................... Disabled

   Dynamic Interface............................. Disabled

   Dynamic Interface Priority.................... wlan

Local EAP Authentication......................... Disabled

Security

   802.11 Authentication:........................ Open System

   FT Support.................................... Disabled

   Static WEP Keys............................... Disabled

   802.1X........................................ Disabled

   Wi-Fi Protected Access (WPA/WPA2)............. Disabled

   WAPI.......................................... Disabled

   Wi-Fi Direct policy configured................ Disabled

   EAP-Passthrough............................... Disabled

   CKIP ......................................... Disabled

   Web Based Authentication...................... Enabled

        IPv4 ACL........................................ Unconfigured

--More-- or (q)uit

        IPv6 ACL........................................ Unconfigured

        Web-Auth Flex ACL............................... Unconfigured

        Web Authentication server precedence:

        1............................................... local

        2............................................... radius

        3............................................... ldap

   Web-Passthrough............................... Disabled

   Conditional Web Redirect...................... Disabled

   Splash-Page Web Redirect...................... Disabled

   Auto Anchor................................... Enabled

   FlexConnect Local Switching................... Disabled

   flexconnect Central Dhcp Flag................. Disabled

   flexconnect nat-pat Flag...................... Disabled

   flexconnect Dns Override Flag................. Disabled

   flexconnect PPPoE pass-through................ Disabled

   flexconnect local-switching IP-source-guar.... Disabled

   FlexConnect Vlan based Central Switching ..... Disabled

   FlexConnect Local Authentication.............. Disabled

   FlexConnect Learn IP Address.................. Enabled

   Client MFP.................................... Optional but inactive (WPA2 not configured)

   PMF........................................... Disabled

   PMF Association Comeback Time................. 1

   PMF SA Query RetryTimeout..................... 200

--More-- or (q)uit

   Tkip MIC Countermeasure Hold-down Timer....... 60

AVC Visibilty.................................... Disabled

AVC Profile Name................................. None

Flow Monitor Name................................ None

Split Tunnel (Printers).......................... Disabled

Call Snooping.................................... Disabled

Roamed Call Re-Anchor Policy..................... Disabled

SIP CAC Fail Send-486-Busy Policy................ Enabled

SIP CAC Fail Send Dis-Association Policy......... Disabled

KTS based CAC Policy............................. Disabled

Assisted Roaming Prediction Optimization......... Disabled

802.11k Neighbor List............................ Disabled

802.11k Neighbor List Dual Band.................. Disabled

Band Select...................................... Disabled

Load Balancing................................... Disabled

Multicast Buffer................................. Disabled

Mobility Anchor List

WLAN ID     IP Address            Status

-------     ---------------       ------

1           X.X.X.X        Up

New Member

Cisco 5508- Mobile handset connectivity issue

1) Only with these mobiles.

2) Security --- L3 Webauth

3) Anchor - Foriegn design

Silver

Re: Cisco 5508- Mobile handset connectivity issue

Do share the logs and configuration

New Member

Re: Cisco 5508- Mobile handset connectivity issue

Team,

I observed new thing now. When i connect to 802.11an, it(samsung S4) works. But if i connect as 802.11ac, it doesnt work.

We have 3600 ap's with ac module enabled.

Quick help really appreciated.

VIP Purple

Re: Cisco 5508- Mobile handset connectivity issue

Hi Prasan,

You can try these.

1. Tried different channels

2. Disabled WiFi Power Save Mode on GS4

3. After doing first 2 steps then Go near to AP and the  try again.

Hope it helps.

Reagrds

Dont forget to arte helpful posts

New Member

Re: Cisco 5508- Mobile handset connectivity issue

Thanks for the reply. Power save is disabled. I was on channel 36.

GS4 is not connecting to any channel on 802.11ac. same error "Authentication Error Occured"

VIP Purple

Re: Cisco 5508- Mobile handset connectivity issue

did you disable the BLUETOOTH in S4 ?

Aslo check encryption: Either use WPA2/aes or WPA/Tkip

is still not works then try to crae a new wlan woth open auth and then try again.

Regards

New Member

Re: Cisco 5508- Mobile handset connectivity issue

Tried above steps, still same error.

We use simple L3 web auth only.

Hall of Fame Super Silver

Re: Cisco 5508- Mobile handset connectivity issue

Don't set the idle timer that high. Drop it down to 7200 or 14400. Also for session timer for guest I would disable. Now this is for guest, so I typically set the WLAN to 802.11bg only policy. Why let guest take all your bandwidth.

Also, I'm working with the BU on another issue with v7.6 and the 3600's. If your loosing layer 2, then your probably hitting the same issue. My devices can connect, but eventually layer 2 breaks.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
VIP Purple

Re: Cisco 5508- Mobile handset connectivity issue

HI Prasan,

I dont know whcih kind of issue you are facing now:

Check this :

http://www.cisco.com/en/US/docs/wireless/controller/release/notes/crn75.html#wp1030058

May you will see any open caveats for open auth.

Reagrds

Hall of Fame Super Silver

Cisco 5508- Mobile handset connectivity issue

It seems like you already pinpointed the issue.  You should open a TAC case for that and I would disable AC for that wlan for now to prevent users from complaining.  Let TAC figure out if its an issue on their end or they point it back to the phone vendor.

Thanks,

Scott

*****Help out other by using the rating system and marking answered questions as "Answered"*****

-Scott
*** Please rate helpful posts ***
Hall of Fame Super Silver

Re: Cisco 5508- Mobile handset connectivity issue

Just an FYI.... v7.5 along with others just got deferred.  Meaning the code is no longer supported.

http://software.cisco.com/download/release.html?mdfid=282600534&softwareid=280926587&release=7.5.102.0&relind=null&rellifecycle=null&reltype=null&i=rn

Thanks,

Scott

*****Help out other by using the rating system and marking answered questions as "Answered"*****

-Scott
*** Please rate helpful posts ***
New Member

Re: Cisco 5508- Mobile handset connectivity issue

Can i upgrade it to 7.6 ?

New Member

Re: Cisco 5508- Mobile handset connectivity issue

I am working on the case and will update it soon.

New Member

Re: Cisco 5508- Mobile handset connectivity issue

Thank you Basant

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