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New Member

Cisco WCS not able to reset the password

Hi team ,

 

I am using WCS Version 6.0.170.0 . I am unable to login using the root password . 

I tried to reset the password using the below step 

StopWcs

D:\Program Files\<WCS root folder >\bin\passwd root-user <PASSWORD>

StartWcs

 

Once after executing the passwd root-user command  there is no change happening . I have seen in some docs that while executing the command the CLI will give the command output  as updating the new password .

I am not able to change the user password . is this a known bug  . has some one came across this issue

 

 

Regards

Agnus 

 

7 REPLIES
Hall of Fame Super Silver

Can you post a screen shot?

Can you post a screen shot?  Your using root as the username and the new password you used during the recovery?  After resetting the password, you should see something like this:


Initializing...
Updating root password.
This may take a few minutes...
Successfully updated root user

 
-Scott
*** Please rate helpful posts ***

Hi Helena, Attached you will

Hi Helena,

 

Attached you will find some screen shots.

Might help you to reset the root password.

 

Regards,

Christos. 

New Member

Hi Scot / Christos  I tried

Hi Scot / Christos 

 

I tried the password recovery option in step by step manner .

When i have given the D:\Program Files\<WCS root folder >\bin\passwd root-user <PASSWORD> command i am not getting any output .

 

As scott informed i should  see the logs like

Initializing...
Updating root password.

This may take a few minutes...

Successfully updated root user

 

Is the step what i am following is correct 

StopWcs

D:\Program Files\<WCS root folder >\bin\passwd root-user <PASSWORD>

StartWcs

 

 

 

Regards

Angus 

Your command should be passwd

Your command should be passwd.bat root-user <new password>.

I think you miss the .bat in your command.

 

New Member

Hi  I tried using the passwd

Hi 

 

I tried using the passwd.bat root-user <new password> command and also  passwd root-user <new password>

But both are giving me the same result .

 

I am not seeing any logs stating the new password is set 

 

Regards

Angus

New Member

hi Experts ,  I tried both

hi Experts , 

 

I tried both the options to update the password with no luck .

 

Please let me know is there any other option that i can follow to reset the password .

 

 

regards

Angus

Hall of Fame Super Silver

Have you tried to reboot the

Have you tried to reboot the Win 2003 server and running the task again in administrator mode.

-Scott
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