Client Exclided shown on WLC 2504 exclude reason "Identity Theft"??

[Zohaib Khan]

HI,

Client Exclided show in WLC 2504 exclude reason "Identity Theft", not able to understand what this reason means. can anybody  explain

[Scott Fella]

This has shown up in the past and there seems to be no real answer. Could be a bug or duplicate Mac or IP, etc. here are some older post that you can review.

https://supportforums.cisco.com/thread/2147252

https://supportforums.cisco.com/thread/2143589

Sent from Cisco Technical Support iPhone App

[Zohaib Khan]

Thanks for Reply, but its about IP theft but in my case its identity theft whether both means same and  any solution for this issue?

[Sandeep Choudhary]

HI Zohaib,

There was a cavaets in earlier version of WLC software :

https://tools.cisco.com/bugsearch/bug/CSCsj86603

You can check this.

A common cause of the clients being excluded casue of identity theft is, two clients with the same ip address.

Regards

[Zohaib Khan]

but i havnt find same IP address in my DHCP. only one IP address is allocated

  reset that AP can help me or not     

[Sandeep Choudhary]

May be reboot the controller helps....but You should take care of downtime if this is in production

Regards

[Scott Fella]

Like I mentioned, it doesn't mean it's a duplicate address. Your better off opening a TAC case to get your answer.

Sent from Cisco Technical Support iPhone App