Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Complaints of dropped connections


Some nurses are complaining that they are losing connectivity on one of the floors. I walked around with my laptop with a constant ping to another VLAN.

I had a debug going for the mac of the client as I was walking around roaming from AP to AP. As I roamed from AP to AP I was losing 1 to 2 pings. I'vw heard that this is normal but it kind of concerns me. At one point I lost connectivty and had to manually reconnect the laptop.

Could anyone gleen any info from the debug I saved?

Thanks, Pat.

Hall of Fame Super Gold

Complaints of dropped connections

Are you using autonomous or controller-based?

If you are controller based, can you describe your setup?

What is the firmware of your controller?

What are the WAPs involved?

Are you doing inter-controller roaming?

What clients or devices are losing connectivity?

New Member

Re: Complaints of dropped connections


we have 3 controllers. One controller services the North side of the building and one controller services the South side of the building. We set it up that way to avoid inter-controller roaming. The third contoller is for back up. All of our roaming is intra-controller for the most part.

our controllers are 4402s running code. The APs are 1240s.

The clients that are losing connectivity are for the most psrt T520s. We use the cisco Wireless client.

Thanks, Pat