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Current Apple iPAD IOS WiFi Issues (Sept 2013)

I have a customer that notes their Wireless is running great for laptops (Windows 7, EAP-TLS) but they note their iPads get disconnected often.  Isn't this a known Apple iPad isues?  Anyone familar if Apples has fixed any wireless issues in recent iPad versions? Details?  What version Apple IOS should their iPads be using?

I believe they are on a FlexConnect/HREAP in a Remote Office with about 60 users, I'm waiting on more details.

5 REPLIES
VIP Purple

Re: Current Apple iPAD IOS WiFi Issues (Sept 2013)

What version of software running on WLC ? Are they having frequent disconnection while they are moving with iPads ? If yes this may be related to roaming & you have to look at how that is configured.

If they compare performance while iPad & Laptop kept in a fixed placed & still noticed iPad is having frequent disconnections then it may be a differnt issue.

Need to have more information to narrow down the issue.

HTH

Rasika

Re: Current Apple iPAD IOS WiFi Issues (Sept 2013)

There is no WCS/NCS/Prime, just the two WLCs. They are on version 7.3.101.0.

These APs are at a spoke site with 60 users running in HREAP/FlexConnect mode, registered to hub site WLCs.

Hall of Fame Super Silver

Re: Current Apple iPAD IOS WiFi Issues (Sept 2013)

I guess one of the things you also have to note is that Apple devices are sticky. They don't roam good at all:)

Take a look at the roaming section on this doc.

http://www.cisco.com/en/US/docs/wireless/technology/vowlan/bestpractices/EntBP-AppMobDevs-on-Wlans.pdf

Also, its a good test to also test with an open authentication, wpa2-AES psk and PEAP, just to see if the issue also hits any of the other authentication methods.

Sent from Cisco Technical Support iPhone App

-Scott
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Re: Current Apple iPAD IOS WiFi Issues (Sept 2013)

If you hit apple forum you will find issues related to WPA2 EAP-TLS there!

Re: Current Apple iPAD IOS WiFi Issues (Sept 2013)

iOS 5.1 supports EAP-TLS.

Ref. Link:  http://training.apple.com/pdf/WP_8021X_Authentication.pdf

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