Device Type "Unkown"

[David Draper]

All,

  I am in the process of configuring a new 5508 WLC and five 3702I APs.  Looking at the Client Monitoring page I can see all the client associated with the APs but The Device Type says “Unknown.”

Is there anything that can be done to change/resolve the “Unknown” Device Type?  Thanks for the assistance!

  Dave

[Leo Laohoo · Accepted solution]

Enable HTTP Profiling and RADIUS Profiling under the SSID > Advanced tab.  

Sometimes, it will be able to identify what kind of machine and generic OS, like "Apple OS" or "Windows 7".  Won't be able to determine, for example, if your Andriod is running what firmware.

[David Draper]

Leo,

  Your suggestion worked perfectly.  I am now about to see the description like "Microsoft Workstation" under "Device Type."  Thanks!

  Dave
 

[Leo Laohoo]

Thanks for taking the time to rate our posts.  :)