Disconnecting while on Wireless Network

[vishal.rane]

Hi

Some users raised issue for disconnection while accessing network via wireless. AP model - AIR-AP1131AG-E-K9. Cable connecting to AP is likely not an issue. what should be checked on the wireless lan controller to identify the issue

any comments will be appreciated

Thanks in advance

Vishal

[Leo Laohoo]

Go to the clients, click on the settings for the Wireless NIC. 

[vishal.rane]

Hi Leo

forcing users to 802.11a/n didnt help. temporary new lenovo machines with updated drivers was provided to users and so far less disconnection noticed. I keep posted on progress.

thank U so much Leo for supporting

thank Scott

thanks

Vishal

[maldehne]

In order to figure out the reason behind the disconnection you need to have the following outputs collected while reproducing the issue:

debug client

debug ap enable

debug ap command "debug dot11 mgmt event "

debug ap command "debug dot11 mgmt msg"

have the show msglog

             show traplog

and point to the affected mac addresses .