Guest WLAN need to re-authenticate for each new tab

[Steven Peree]

Hi,

We installed recently a new WLC 2504 with 22 AP's.

We use web authentication for the guest WLAN.

The porblem is : users can login and authenticate but whenever the open a new webbrowser tab they need to re-authenticate again.

And this for each new tab they open.

Anybody knows how to solve this?

[George Stefanick]

Steve

Are you using an anchor controller? What code are you on ? Are you using a internal page on the wlc.

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[Steven Peree]

hi,

no it's a genreal controller Software version 7.0.116.0

We're using the internal page on the wlc.

Regards

Steven

[Steven Peree]

Is it possible that it's got something to do with the "Enable session Timeout"

for the moment it's set to 1800seconds ??

[Scott Fella]

You need to increase that, or else every 1800 sec they are forced to log back on.

Thanks,

Scott Fella

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[Stephen Rodriguez]

No, the user shouldn't have to reauthenticate for every tab they open, once the clients entry is built in the MSCB they should stay in a RUN state until either the reauth timer or the user idle timer expire.

First I'd upgrade to 7.0.220.0 and see if that resolves the issue.  If it doens't get a TAC case open.

Steve