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HWIC-3G-GSM on ISR 2811 Troubleshooting

Hi,

Documentation says this 3G card is working in 2800 routers. Why cannot my 2811 not recognize the card?

------------show diag

WIC Slot 0:

        Unknown WAN daughter card

        WIC module not supported/disabled in this slot

        Hardware Revision        : 1.0

        Top Assy. Part Number    : 800-28846-01

        Board Revision           : J0

        Deviation Number         : 0

        Fab Version              : 03

        PCB Serial Number        : FOC134119FD

        RMA Test History         : 00

        RMA Number               : 0-0-0-0

        RMA History              : 00

        Fab Part Number          : 28-7666-03

        Manufacturing Test Data  : 00 00 00 00 00 00 00 00

        Field Diagnostics Data   : 00 00 00 00 00 00 00 00

        Product (FRU) Number     : HWIC-3G-GSM

        Version Identifier       : V01

        CLEI Code                : COUIAKTCAA

        EEPROM format version 4

        EEPROM contents (hex):

          0x00: 04 FF 40 05 1E 41 01 00 C0 46 03 20 00 70 AE 01

          0x10: 42 4A 30 88 00 00 00 00 02 03 C1 8B 46 4F 43 31

          0x20: 33 34 31 31 39 46 44 03 00 81 00 00 00 00 04 00

          0x30: 85 1C 1D F2 03 C4 08 00 00 00 00 00 00 00 00 C5

          0x40: 08 00 00 00 00 00 00 00 00 CB 8B 48 57 49 43 2D

          0x50: 33 47 2D 47 53 4D 89 56 30 31 20 D9 02 40 C1 C6

          0x60: 8A 43 4F 55 49 41 4B 54 43 41 41 FF FF FF FF FF

          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

------------------------------------------------------------------------------------------------------

The IOS is c2800nm-advipservicesk9-mz.124-9.T6.bin.

Any ideas are appreciated.

Thanks.

Larry

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions

HWIC-3G-GSM on ISR 2811 Troubleshooting

Larry,

     According to the below link, you need to be runing 12.4(15)T or later for the router to recognize the HWIC.  So upgrade to at least 12.4(15)T and see if it gets recognized.

http://www.cisco.com/en/US/prod/collateral/modules/ps5949/prod_qas0900aecd806e0563.pdf

Steve

HTH, Steve ------------------------------------------------------------------------------------------------ Please remember to rate useful posts, and mark questions as answered
4 REPLIES
New Member

HWIC-3G-GSM on ISR 2811 Troubleshooting

Did you try using WIC slot 1 or 2?

Regards,

Joe

New Member

HWIC-3G-GSM on ISR 2811 Troubleshooting

Hi Joe,

I have tried all 4 slots.

Thanks.

Larry

HWIC-3G-GSM on ISR 2811 Troubleshooting

Larry,

     According to the below link, you need to be runing 12.4(15)T or later for the router to recognize the HWIC.  So upgrade to at least 12.4(15)T and see if it gets recognized.

http://www.cisco.com/en/US/prod/collateral/modules/ps5949/prod_qas0900aecd806e0563.pdf

Steve

HTH, Steve ------------------------------------------------------------------------------------------------ Please remember to rate useful posts, and mark questions as answered
New Member

HWIC-3G-GSM on ISR 2811 Troubleshooting

Thanks.

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