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MS Surface not connecting

I have a 2504 controller with 1142 AP's. Running a MS NPS. All other devices (laptops, ipads) connect. The MS Surface tablet does not take my credentials. Has anyone been able to resolve this?

TIA,

Eric

1 ACCEPTED SOLUTION

Accepted Solutions

MS Surface not connecting

are the Surface joined to your domain?  if not try putting your credentials in as domain\user, and not just "user"

HTH,
Steve

------------------------------------------------------------------------------------------------
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HTH, Steve ------------------------------------------------------------------------------------------------ Please remember to rate useful posts, and mark questions as answered
19 REPLIES
Hall of Fame Super Silver

MS Surface not connecting

Run a debug on the client: debug client

Post your show wlan

Thanks,

Scott

Help out other by using the rating system and marking answered questions as "Answered"

-Scott
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New Member

MS Surface not connecting

(Cisco Controller) >(Cisco Controller) >show wlan

I only get 'Special Keys' when I run that

Hall of Fame Super Silver

MS Surface not connecting

do a show wlan summary then the number is the wlan id.

Thanks,

Scott

Help out other by using the rating system and marking answered questions as "Answered"

-Scott
*** Please rate helpful posts ***
New Member

MS Surface not connecting

(Cisco Controller) >show wlan summary

Number of WLANs.................................. 3

WLAN ID  WLAN Profile Name / SSID               Status    Interface Name

-------  -------------------------------------  --------  --------------------

1        esu13 / esu13                                          Disabled  management

2        GUEST_USER / GUEST_USER                Disabled  management

3        Secure Wireless / ESUSecureWireless      Enabled   management

MS Surface not connecting

are the Surface joined to your domain?  if not try putting your credentials in as domain\user, and not just "user"

HTH,
Steve

------------------------------------------------------------------------------------------------
Please remember to rate useful posts, and mark questions as answered

HTH, Steve ------------------------------------------------------------------------------------------------ Please remember to rate useful posts, and mark questions as answered
New Member

MS Surface not connecting

It is not joined to the domain. I have tried the domain\username and it does not connect.

Hall of Fame Super Silver

MS Surface not connecting

show now issue a show wlan 1 if 1 is the ssid

Thanks,

Scott

Help out other by using the rating system and marking answered questions as "Answered"

-Scott
*** Please rate helpful posts ***
Hall of Fame Super Silver

Re: MS Surface not connecting

Also, all your ssid's are disabled except for 3... post the:

show wlan 3

Thanks,

Scott

Help out other by using the rating system and marking answered questions as "Answered"

-Scott
*** Please rate helpful posts ***
New Member

MS Surface not connecting

# 3 is enabled.

New Member

MS Surface not connecting

show wlan summary 3

show wlan summary

Does not work. Sorry for my ignorance.

Hall of Fame Super Silver

Re: MS Surface not connecting

Show WLAN 3

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

MS Surface not connecting

(Cisco Controller) >show wlan 3

WLAN Identifier.................................. 3

Profile Name..................................... Secure Wireless

Network Name (SSID).............................. ESUSecureWireless

Status........................................... Enabled

MAC Filtering.................................... Disabled

Broadcast SSID................................... Enabled

AAA Policy Override.............................. Disabled

Network Admission Control

  Client Profiling Status ....................... Disabled

   DHCP ......................................... Disabled

   HTTP ......................................... Disabled

  Radius-NAC State............................... Disabled

  SNMP-NAC State................................. Disabled

  Quarantine VLAN................................ 0

Maximum number of Associated Clients............. 0

Maximum number of Clients per AP Radio........... 200

Number of Active Clients......................... 12

Exclusionlist Timeout............................ 60 seconds

Session Timeout.................................. 1800 seconds

User Idle Timeout................................ 300 seconds

--More or (q)uit current module or to abort

User Idle Threshold.............................. 0 Bytes

NAS-identifier................................... ESU13_SB_Controller

CHD per WLAN..................................... Enabled

Webauth DHCP exclusion........................... Disabled

Interface........................................ management

Multicast Interface.............................. Not Configured

WLAN IPv4 ACL.................................... unconfigured

WLAN IPv6 ACL.................................... unconfigured

mDNS Status...................................... Enabled

mDNS Profile Name................................ default-mdns-profile

DHCP Server...................................... Default

DHCP Address Assignment Required................. Disabled

Static IP client tunneling....................... Disabled

Quality of Service............................... Silver

Per-SSID Rate Limits............................. Upstream      Downstream

Average Data Rate................................   0             0

Average Realtime Data Rate.......................   0             0

Burst Data Rate..................................   0             0

Burst Realtime Data Rate.........................   0             0

Per-Client Rate Limits........................... Upstream      Downstream

Average Data Rate................................   0             0

Average Realtime Data Rate.......................   0             0

Burst Data Rate..................................   0             0

--More or (q)uit current module or to abort

Burst Realtime Data Rate.........................   0             0

Scan Defer Priority.............................. 4,5,6

Scan Defer Time.................................. 100 milliseconds

WMM.............................................. Allowed

WMM UAPSD Compliant Client Support............... Disabled

Media Stream Multicast-direct.................... Disabled

CCX - AironetIe Support.......................... Enabled

CCX - Gratuitous ProbeResponse (GPR)............. Disabled

CCX - Diagnostics Channel Capability............. Disabled

Dot11-Phone Mode (7920).......................... Disabled

Wired Protocol................................... None

Passive Client Feature........................... Disabled

Peer-to-Peer Blocking Action..................... Disabled

Radio Policy..................................... All

DTIM period for 802.11a radio.................... 1

DTIM period for 802.11b radio.................... 1

Radius Servers

   Authentication................................ 10.13.1.9 1812

   Accounting.................................... Global Servers

      Interim Update............................. Disabled

   Dynamic Interface............................. Disabled

   Dynamic Interface Priority.................... wlan

Local EAP Authentication......................... Disabled

--More or (q)uit current module or to abort

Security

   802.11 Authentication:........................ Open System

   FT Support.................................... Disabled

   Static WEP Keys............................... Disabled

   802.1X........................................ Disabled

   Wi-Fi Protected Access (WPA/WPA2)............. Enabled

      WPA (SSN IE)............................... Disabled

      WPA2 (RSN IE).............................. Enabled

         TKIP Cipher............................. Disabled

         AES Cipher.............................. Enabled

                                                               Auth Key Management

         802.1x.................................. Enabled

         PSK..................................... Disabled

         CCKM.................................... Disabled

         FT-1X(802.11r).......................... Disabled

         FT-PSK(802.11r)......................... Disabled

         PMF-1X(802.11w)......................... Disabled

         PMF-PSK(802.11w)........................ Disabled

      FT Reassociation Timeout................... 20

      FT Over-The-DS mode........................ Enabled

      GTK Randomization.......................... Disabled

      SKC Cache Support.......................... Disabled

--More or (q)uit current module or to abort

      CCKM TSF Tolerance......................... 1000

   WAPI.......................................... Disabled

   Wi-Fi Direct policy configured................ Disabled

   EAP-Passthrough............................... Disabled

   CKIP ......................................... Disabled

   Web Based Authentication...................... Disabled

   Web-Passthrough............................... Disabled

   Conditional Web Redirect...................... Disabled

   Splash-Page Web Redirect...................... Disabled

   Auto Anchor................................... Disabled

   FlexConnect Local Switching................... Disabled

   flexconnect Central Dhcp Flag................. Disabled

   flexconnect nat-pat Flag...................... Disabled

   flexconnect Dns Override Flag................. Disabled

   FlexConnect Vlan based Central Switching ..... Disabled

   FlexConnect Local Authentication.............. Disabled

   FlexConnect Learn IP Address.................. Enabled

   Client MFP.................................... Optional

   PMF........................................... Disabled

   PMF Association Comeback Time................. 1

   PMF SA Query RetryTimeout..................... 200

   Tkip MIC Countermeasure Hold-down Timer....... 60

AVC Visibilty.................................... Disabled

--More or (q)uit current module or to abort

AVC Profile Name................................. None

Flow Monitor Name................................ None

Call Snooping.................................... Disabled

Roamed Call Re-Anchor Policy..................... Disabled

SIP CAC Fail Send-486-Busy Policy................ Enabled

SIP CAC Fail Send Dis-Association Policy......... Disabled

KTS based CAC Policy............................. Disabled

Assisted Roaming Prediction Optimization......... Disabled

802.11k Neighbor List............................ Disabled

802.11k Neighbor List Dual Band.................. Disabled

Band Select...................................... Disabled

Load Balancing................................... Client-Count Based

Multicast Buffer................................. Disabled

Mobility Anchor List

WLAN ID     IP Address            Status

-------     ---------------       ------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

Hall of Fame Super Silver

Re: MS Surface not connecting

I would disable client load balance and also check the log on the radius server.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

MS Surface not connecting

Can I ask why you would disable the CLB?

Hall of Fame Super Silver

Re: MS Surface not connecting

Sure... Some features tend to break client association. Might work for some but not others.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

MS Surface not connecting

Event viewer shows:

    The specified user account does not exist.

Ummmm..yes I do.

Hall of Fame Super Silver

Re: MS Surface not connecting

Enter the domain\username

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

MS Surface not connecting

I have tried that

Hall of Fame Super Silver

Re: MS Surface not connecting

Then you need to look at the radius server logs.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
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