Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

New Install 2504-K9 & 1602I-E-K9 Radio down

Searched forums and blogs, this has got me stumped and I hope someone can help.

I have a new install, seems the AP can find the controller but the radios will not come up.

The AP is directly connected to the controller by a 70m cable run.

Checked the regulatory domain, all UK.

Controller AIR-CT2504-K9

Software Version

7.4.100.0

AP AIR-CAP1602I-E-K9

I’ve attached when I get from a console cable during an AP boot, but my research have been around the following:

*Jan 10 14:07:08.495: %CAPWAP-3-ERRORLOG: Invalid event 10 & state 5 combination.

*Jan 10 14:07:08.495: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.

*Jan 10 14:07:08.495: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller

*Jan 10 14:07:08.495: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from 10.10.10.20

*Jan 10 14:07:08.827: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down

Any help greatly appreciated.

Thanks.

Everyone's tags (3)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Gold

Re: New Install 2504-K9 & 1602I-E-K9 Radio down

State of 802.11b Network......................... Disabled

State of 802.11a Network......................... Disabled

Uhhhhhh ... This is the main reason why your radios are down.  I found it in the first file, the "sh sysinfo". 

Hall of Fame Super Gold

New Install 2504-K9 & 1602I-E-K9 Radio down

Go Wireless > 802.11a/n > Networks

You can enable the 802.11a radios from there.

Go Wireless > 802.11b/g > Networks

You can enable 802.11b/g radios from there.

8 REPLIES
Hall of Fame Super Gold

Re: New Install 2504-K9 & 1602I-E-K9 Radio down

I have a new install, seems the AP can find the controller but the radios will not come up.

Radios will always be down because the AP can't find the controller.  Once the AP joins the controller the radios will go up.

The AP is directly connected to the controller by a 70m cable run.

This better be a temporary solution.  This method is not recommended by Cisco.

Can you please post the following output:

1.  WLC:  sh sysinfo;

2.  AP:  sh version;

3.  AP:  sh ip interface brief; and

4.  AP:  sh inventory

Hall of Fame Super Silver

Re: New Install 2504-K9 & 1602I-E-K9 Radio down

You should also post more of the output from the console of the AP. That ca tell us more than what you have provided.

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
New Member

Re: New Install 2504-K9 & 1602I-E-K9 Radio down

Thanks for the comments both.

I've attached the outputs to the required show commands.

Hall of Fame Super Gold

Re: New Install 2504-K9 & 1602I-E-K9 Radio down

State of 802.11b Network......................... Disabled

State of 802.11a Network......................... Disabled

Uhhhhhh ... This is the main reason why your radios are down.  I found it in the first file, the "sh sysinfo". 

New Member

New Install 2504-K9 & 1602I-E-K9 Radio down

Thanks Leo - Didn’t realise that I had to explicitly enable the radios.

So for others new to Cisco Wireless: via the controller, Wireless, 802.11b/g/n, network > enable in the general settings.

Hall of Fame Super Gold

New Install 2504-K9 & 1602I-E-K9 Radio down

Thanks for taking the time to rate our posts, Craig. 

Hall of Fame Super Gold

New Install 2504-K9 & 1602I-E-K9 Radio down

Go Wireless > 802.11a/n > Networks

You can enable the 802.11a radios from there.

Go Wireless > 802.11b/g > Networks

You can enable 802.11b/g radios from there.

New Member

New Install 2504-K9 & 1602I-E-K9 Radio down

Great, thanks.

508
Views
0
Helpful
8
Replies
CreatePlease to create content