Key IV 10-c3-c0-b8-9e-27-a3-94-8f-72-11-a6-65-46-a6-94
Received sequence counter 00-00-00-00-00-00-00-00
Key data length 0x0
Note the total absence of any kind of actual key in this frame.
Shortly afterwards it deauthenticates us for not responding to this non-existent key.
Note, I know this seems like a bug report and perhaps it should be but I can't find anywhere else on this confusing website to mention it. "On-line support" refuses to answer my questions because I'm not a "reseller" and TAC won't accept it because the serial number is not connected with a particular service contract.