Reauthentication Issue

[Prasan Venky]

Hello,

We have our controller 5508 running with 7.5 firmware. But now we face user just getting disconnected and asking for reauthentication regardless of any timer settings. It creates lot of issues. When at 7.4 there was no issue.

My Session timer is 36000 and idle timer is 18000

But still every 20-30 minutes we have to reauthenticate. Strange !!

Any help ...

[Sandeep Choudhary]

can you paste the logs.....

debug client

Regards

[Prasan Venky]

         Here is the debug logs .(IP's changed for security)

We have foreign- anchor setup.

[Scott Fella]

You have the session timer and the idle timer set on the anchor or foreign or both? For WebAuth, it should be on the anchor.

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[Prasan Venky]

Yeah.. We have set the same settings both the side.

Session timer is 36000 and idle timer is 18000

[Scott Fella]

Prasan,

Can you post your show WLAN is the issues with all clients of have you been able to isolate it to a specific device, certain AP or site, or radio band?

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[Prasan Venky]

Hi Scott,

Many of the mobile client are facing this issue.

certain AP or site - Site

Radio band - 802.11 an

I will attach show WLAN shortly ...

[Scott Fella]

So the 2.4 ghz is fine? Only the 5ghz is the issue?

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[Prasan Venky]

Both ...Wrongly mentioned as an

[Scott Fella]

Post the show wlan for both WLC's.  Just want to verify the settings.

Thanks,

Scott

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