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New Member

Reauthentication Issue

Hello,

We have our controller 5508 running with 7.5 firmware. But now we face user just getting disconnected and asking for reauthentication regardless of any timer settings. It creates lot of issues. When at 7.4 there was no issue.

My Session timer is 36000 and idle timer is 18000

But still every 20-30 minutes we have to reauthenticate. Strange !!

Any help ...

  • Getting Started with Wireless
9 REPLIES
VIP Purple

Reauthentication Issue

can you paste the logs.....

debug client

Regards

New Member

Re: Reauthentication Issue

         Here is the debug logs .(IP's changed for security)

We have foreign- anchor setup.

Hall of Fame Super Silver

Re: Reauthentication Issue

You have the session timer and the idle timer set on the anchor or foreign or both? For WebAuth, it should be on the anchor.

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New Member

Re: Reauthentication Issue

Yeah.. We have set the same settings both the side.

Session timer is 36000 and idle timer is 18000

Hall of Fame Super Silver

Re: Reauthentication Issue

Prasan,

Can you post your show WLAN is the issues with all clients of have you been able to isolate it to a specific device, certain AP or site, or radio band?

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New Member

Re: Reauthentication Issue

Hi Scott,

Many of the mobile client are facing this issue.

certain AP or site - Site

Radio band - 802.11 an

I will attach show WLAN shortly ...

Hall of Fame Super Silver

Re: Reauthentication Issue

So the 2.4 ghz is fine? Only the 5ghz is the issue?

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New Member

Re: Reauthentication Issue

Both ...Wrongly mentioned as an

Hall of Fame Super Silver

Reauthentication Issue

Post the show wlan for both WLC's.  Just want to verify the settings.

Thanks,

Scott

Help out other by using the rating system and marking answered questions as "Answered"

Thanks, Scott *****Help out other by using the rating system and marking answered questions as "Answered"*****
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