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System attendant not working with new phone

I swapped out a 7945 with a 7965.   I set the proper attendant console user and password, and selected the MAC address for the new phone but I still get an error message as follows

Your administrator must associate the phone with a valid application user.   what am I missing?  

Craig N

2 REPLIES

System attendant not working with new phone

Craig:

I suggest you move your thread to the voice forums. You may move the thread from the right pane.

Regards,

Amjad

Rating useful replies is more useful than saying "Thank you"

Rating useful replies is more useful than saying "Thank you"

System attendant not working with new phone

Hello,

As per your query i can suggest you the following solution-

In order to resolve this issue, make sure the Attendant Phone is associated with the users ac and acdeviceauthenticationuser, and restart the CTI Manager and Cisco CallManager Attendant Console Server services.

Hope this will help you.

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