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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

Testing Ap's

I testing Ap's for and utility, 2 1310 no problems, 2 1400 System Software Version: 12.3(7)JA2, Bootloader Version: 12.3(2)JA4, little problems with disconnections, maybe a firmware upgrade, but 2 1500 AP's with WLC2006, software version, this version don't have mesh and zero touch support i cant download firmware upgrade to version because the message "Have a valid Technical Support Services Agreement", how con i download this file or buy a TSS plx help me, i don't have a partner anymore

Luis M Navarro

Hall of Fame Super Red

Re: Testing Ap's

Hi Luis,

Here sre some links to help you on your way. If you have "Smartnet Service support"on your Cisco equipment and know your contract numbers, go to this link to register for access to Software downloads etc;

If you are trying to locate a new partner reseller, try this link;

Partner locator

If neither of these get you anywhere try this link for customer support;

Cisco Customer Service

There is also a link off the Cisco homepage called "Contacts & Feedback" that has a phone directory for worldwide Cisco contact numbers.

Hope this helps! Let us know how you make out.


Please remember to rate helpful posts...........

New Member

Re: Testing Ap's

Tkx Rob, but i only still ned a service contratc to download the software upgrade only, but all the on line prtners sell me a a full cober for my equipment

Hall of Fame Super Red

Re: Testing Ap's

Hey Luis,

Sorry to hear you are having problems with this process. Have you talked to the "on line" partners about only getting a SASU contract? Have a look;

Cisco Software Application Support plus Upgrades (SASU)

In addition to all of the SAS services, SASU includes major application software upgrades.

At this link;

Also, did you try to register at this link;

Hope this helps!


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