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Web Auth Re-Authentication Problem

2500 series controller.  1140  APs.

I have set my idle and session timout to both be 57600 (16 hours) yet we have users getting re-prompted for web auth every few hours.

Please advise.


(Cisco Controller) >
(Cisco Controller) >*pemReceiveTask: May 02 18:28:02.826: 60:fa:cd:a8:9c:8e Sent an XID frame
*apfReceiveTask: May 02 18:33:01.538: 60:fa:cd:a8:9c:8e 172.16.60.15 WEBAUTH_REQD (8) Web-Auth Policy timeout
*apfReceiveTask: May 02 18:33:01.538: 60:fa:cd:a8:9c:8e 172.16.60.15 WEBAUTH_REQD (8) Pem timed out, Try to delete client in 10 secs.
*apfReceiveTask: May 02 18:33:01.538: 60:fa:cd:a8:9c:8e Scheduling deletion of Mobile Station:  (callerId: 12) in 10 seconds
*osapiBsnTimer: May 02 18:33:11.538: 60:fa:cd:a8:9c:8e apfMsExpireCallback (apf_ms.c:589) Expiring Mobile!
*apfReceiveTask: May 02 18:33:11.538: 60:fa:cd:a8:9c:8e apfMsExpireMobileStation (apf_ms.c:5584) Changing state for mobile 60:fa:cd:a8:9c:8e on AP 3c:ce:73:49:7f:30 from Associated to Disassociated

*apfReceiveTask: May 02 18:33:11.538: 60:fa:cd:a8:9c:8e Scheduling deletion of Mobile Station:  (callerId: 45) in 10 seconds
*osapiBsnTimer: May 02 18:33:21.538: 60:fa:cd:a8:9c:8e apfMsExpireCallback (apf_ms.c:589) Expiring Mobile!
*apfReceiveTask: May 02 18:33:21.538: 60:fa:cd:a8:9c:8e Sent Deauthenticate to mobile on BSSID 3c:ce:73:49:7f:30 slot 0(caller apf_ms.c:5678)
*apfReceiveTask: May 02 18:33:21.538: 60:fa:cd:a8:9c:8e apfMsAssoStateDec
*apfReceiveTask: May 02 18:33:21.538: 60:fa:cd:a8:9c:8e apfMsExpireMobileStation (apf_ms.c:5716) Changing state for mobile 60:fa:cd:a8:9c:8e on AP 3c:ce:73:49:7f:30 from Disassociated to Idle

*apfReceiveTask: May 02 18:33:21.538: 60:fa:cd:a8:9c:8e pemApfDeleteMobileStation2: APF_MS_PEM_WAIT_L2_AUTH_COMPLETE = 0.
*apfReceiveTask: May 02 18:33:21.538: 60:fa:cd:a8:9c:8e 172.16.60.15 WEBAUTH_REQD (8) Deleted mobile LWAPP rule on AP [3c:ce:73:49:7f:30]
*apfReceiveTask: May 02 18:33:21.538: 60:fa:cd:a8:9c:8e apfMs1xStateDec
*apfReceiveTask: May 02 18:33:21.538: 60:fa:cd:a8:9c:8e Deleting mobile on AP 3c:ce:73:49:7f:30(0)
*pemReceiveTask: May 02 18:33:21.540: 60:fa:cd:a8:9c:8e 172.16.60.15 Removed NPU entry.

Everyone's tags (3)
2 REPLIES

Web Auth Re-Authentication Problem

are they closing the lid on the laptop, or leaving for more than 5 minutes?  If they, are they could be getting caught by the user-idle timer which will clear the MSCB entry.

Steve

HTH, Steve ------------------------------------------------------------------------------------------------ Please remember to rate useful posts, and mark questions as answered
New Member

Web Auth Re-Authentication Problem

Its happening with multiple types of devices.  Apple laptops, iPhones, Windows Mobile Phones, etc.  A user will connect to the wireless and accept the agreement on the web auth page.  A few hours later, she will try to surf the web again and be re-prompted with the page to authenticate.  We do not want this.  We only want this page to come up every 16 hours.

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