Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

Wireless controller

We have a wireless controller setup in our environment with a few APs out. We have it setup to where once a user connects to the SSID, it's "supposed" to redirect them to a lobby ambassador login page. The issue we're having here is that the page doesn't even come up at all. It connects perfectly fine to the broadcasted SSID. Any ideas on why the page doesn't come up? under the WLANs we have it under the layer 3 tab with the web policy tab checked, and the authenication radio selected. any ideas?


Wireless controller

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. Thank you for using the Cisco Community Post Forums.

It would help us figure out your issue if we knew the make and model of your Wireless Controller and AP's. Since all of our Small Business AP's do not work with a controller, it is possible that we will need you to ask this questions in another section of this forum, but it will be easier to point you to the right one once I know what we are working with.

Eric Moyers    .:|:.:|:.
Cisco Small Business US STAC Advanced Support Engineer
CCNA, CCNA-Wireless
Mon - Fri 09:00 - 18:00 (UTC - 05:00)

*Please rate the Post so other will know when an answer has been found.

Wireless controller

is the user opening a browser?


Please remember to rate useful posts, and mark questions as answered

HTH, Steve ------------------------------------------------------------------------------------------------ Please remember to rate useful posts, and mark questions as answered
VIP Purple

Wireless controller

HI Thino,

Please once again check the config on WLC about redirection:

Ensure that the Scripting option is not blocked on the client browser as the customized web page on the WLC is basically an HTML script. On IE 6.0, this is disabled by default for security purposes.

Note: The Pop Up blocker needs to be disabled on the browser if you have configured any Pop Up messages for the user.


Note: If you browse to an https site, redirection does not work. Refer to Cisco bug ID CSCar04580 (registered customers only) for more information.

Community Member

Wireless controller

I found out the issue. Checked the virtual machine we had the VM installed on, and promiscuous mode was on "reject" on the network NIC. Needs to be enabled in order for the controller can pass through.

Hall of Fame Super Gold

Wireless controller

Tell users NOT to use Google Chrome.

Wireless controller

Why is this so, Leo? Can you detail a bit?

Hall of Fame Super Silver

Re: Wireless controller

Leo is probably referring to this:

Sent from Cisco Technical Support iPhone App

*** Please rate helpful posts ***
Hall of Fame Super Gold

Wireless controller

Hi Florin,

As Scott has pointed it out, it's because of this bug:

CreatePlease to create content