To be honest I don't know. I don't have 2500 WLC to double check for you.
I don't know if this is by design or you have a kind of a problem. I fear that this is per design and if you upgrad you'll find same issue. I think anyone that has a 2500 WLC can confirm for us if he has the QoS roles or not. I tried to find a document but could not find anything say a word about the roles on 2500 WLCs specifically.
What do you get on CLI? the commands are not available?
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Transferring Crash file from standby: Login to the Active WLC in HA.
From CLI: (Cisco Controller) >transfer upload datatype crash (Cisco
Controller) >transfer upload filename (Cisco
Controller) >transfer upload mode tftp (Cisco Controller) >transfer
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