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WLC 5508 - AP 1600 serie's are conecting with WLC but unable to regester with WLC and country is US no matter what I do, i can't change it

Hello everyone!

I have a controller of the 5508 series and Ap 1602.

Ap manage to obtain IP addresses from the DHCP server that is the 5508 controller.

but the Rev fail to register, please I really vesoin help.

Below are some show:

1.  AP:  sh version

AP0006.f6d5.ea9c#sh version

Cisco IOS Software, C1600 Software (AP1G2-RCVK9W8-M), Version 15.2(2)JB, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Tue 11-Dec-12 04:52 by prod_rel_team

ROM: Bootstrap program is C1600 boot loader

BOOTLDR: C1600 Boot Loader (AP1G2-BOOT-M) LoaderVersion 15.2(2)JAX, RELEASE SOFTWARE (fc1)

AP0006.f6d5.ea9c uptime is 38 minutes

System returned to ROM by power-on

System image file is "flash:/ap1g2-rcvk9w8-mx/ap1g2-rcvk9w8-mx"

Last reload reason:

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco AIR-CAP1602E-E-K9    (PowerPC) processor (revision A0) with 98294K/32768K bytes of memory.

Processor board ID FGL1709Z6PC

PowerPC CPU at 533Mhz, revision number 0x2151

Last reset from power-on

LWAPP image version 7.4.1.37

1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: 00:06:F6:D5:EA:9C

Part Number                          : 73-14508-04

PCA Assembly Number                  : 000-00000-00

PCA Revision Number                  :

PCB Serial Number                    : FOC17020MTR

Top Assembly Part Number             : 800-38553-01

Top Assembly Serial Number           : FGL1709Z6PC

Top Revision Number                  : A0

Product/Model Number                 : AIR-CAP1602E-E-K9

Configuration register is 0xF

2.  AP:  sh ip interface brief

Interface                  IP-Address      OK? Method Status                Protocol

BVI1                       unassigned      YES DHCP   up                    up

GigabitEthernet0           unassigned      NO  unset  up                    up

GigabitEthernet0.1         unassigned      YES unset  up                    up

3.  AP:  sh inventory

---nothing---

4.  WLC:  sh sysinfo

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 7.3.101.0

Bootloader Version............................... 1.0.1

Field Recovery Image Version..................... 6.0.182.0

Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27

Build Type....................................... DATA + WPS

System Name...................................... WLC-EEML

System Location..................................

System Contact...................................

System ObjectID.................................. 1.3.6.1.4.1.9.1.1069

Redundancy Mode.................................. Disabled

IP Address....................................... 10.10.10.1

Last Reset....................................... Software reset

System Up Time................................... 1 days 1 hrs 13 mins 37 secs

System Timezone Location.........................

Configured Country............................... US  - United States

Operating Environment............................ Commercial (0 to 40 C)

Internal Temp Alarm Limits....................... 0 to 65 C

Internal Temperature............................. +39 C

--More-- or (q)uit

External Temperature............................. +25 C

Fan Status....................................... OK

State of 802.11b Network......................... Enabled

State of 802.11a Network......................... Enabled

Number of WLANs.................................. 1

Number of Active Clients......................... 0

Burned-in MAC Address............................ E0:2F:6D:5D:7D:C0

Power Supply 1................................... Present, OK

Power Supply 2................................... Absent

Maximum number of APs supported.................. 25

5.  WLC:  sh time

Time............................................. Fri Jan  3 12:21:37 2014

Timezone delta................................... 0:0

Timezone location................................

NTP Servers

    NTP Polling Interval.........................     86400

     Index     NTP Key Index     NTP Server      NTP Msg Auth Status

    -------  -------------------------------------------------------------

also, I'm in africa but

I can not change the country or the time zone

thank you in advance for your help

3 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Purple

Re: WLC 5508 - AP 1600 serie's are conecting with WLC but unable

Hi,

By CLI:

Before change the country code on wlc , You must disable

WLC > config 802.11a disable network

WLC  >config 802.11b disable network

WLC  >config country SA (...or wtever country u are in)

And then enable both network again.

WLC  >config 802.11a enable network

WLC  >config 802.11b enable network

By GUI:

First disable both network 802.11a and 802.11b

Follow these steps to disable the 802.11a and 802.11b/g networks as follows:

a.          Choose Wireless> 802.11a/n > Network.

b.          Unselect the 802.11a Network Status check box.

c.          Click Apply to commit your changes.

d.          Choose Wireless > 802.11b/g/n > Network.

e.          Unselect the 802.11b/g Network Status check box.

f.          Click Apply to commit your changes.

Change country code on WLC now:

Choose Wireless > Country

after changing the country code please enable both networks(802.11a and 802.11b)

Hope it helps.

Regards

Dont forget to rate helpful posts.

VIP Purple

WLC 5508 - AP 1600 serie's are conecting with WLC but unable to

Hi,

You have : cisco AIR-CAP1602E-E-K9 

This needs minimum 7.4.100.0 version on the controller.

And you have 7.3.101.0.

Please upfate the software on Wireless LAN controller to minimum 7.4.100.0 and above.

Here s the compatibility mtrix sheet:

http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Regards

Dont forget to rate helpful posts.

VIP Purple

Re: WLC 5508 - AP 1600 serie's are conecting with WLC but unable

HI,

1520 Mesh series AP need 5.2 or later versions on controller.

These access points are supported in the separate 4.1.19x.x mesh software release or with release 5.2 or later releases.

Please chekc this matrx sheet: http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Regards

Dont forget to rate helpful posts.

7 REPLIES
VIP Purple

Re: WLC 5508 - AP 1600 serie's are conecting with WLC but unable

Hi,

By CLI:

Before change the country code on wlc , You must disable

WLC > config 802.11a disable network

WLC  >config 802.11b disable network

WLC  >config country SA (...or wtever country u are in)

And then enable both network again.

WLC  >config 802.11a enable network

WLC  >config 802.11b enable network

By GUI:

First disable both network 802.11a and 802.11b

Follow these steps to disable the 802.11a and 802.11b/g networks as follows:

a.          Choose Wireless> 802.11a/n > Network.

b.          Unselect the 802.11a Network Status check box.

c.          Click Apply to commit your changes.

d.          Choose Wireless > 802.11b/g/n > Network.

e.          Unselect the 802.11b/g Network Status check box.

f.          Click Apply to commit your changes.

Change country code on WLC now:

Choose Wireless > Country

after changing the country code please enable both networks(802.11a and 802.11b)

Hope it helps.

Regards

Dont forget to rate helpful posts.

New Member

WLC 5508 - AP 1600 serie's are conecting with WLC but unable to

sandeepchoudhary21  thank's

I managed to change country. Could you helps me about why AP don't join Controlleur?

VIP Purple

WLC 5508 - AP 1600 serie's are conecting with WLC but unable to

Hi,

You have : cisco AIR-CAP1602E-E-K9 

This needs minimum 7.4.100.0 version on the controller.

And you have 7.3.101.0.

Please upfate the software on Wireless LAN controller to minimum 7.4.100.0 and above.

Here s the compatibility mtrix sheet:

http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Regards

Dont forget to rate helpful posts.

New Member

Re: WLC 5508 - AP 1600 serie's are conecting with WLC but unable

OK i upgrade the software.

if i use also in the same controlleur AP 1520 modèl, i'll need to upgrade my controlleur software?

thank's again

VIP Purple

Re: WLC 5508 - AP 1600 serie's are conecting with WLC but unable

HI,

1520 Mesh series AP need 5.2 or later versions on controller.

These access points are supported in the separate 4.1.19x.x mesh software release or with release 5.2 or later releases.

Please chekc this matrx sheet: http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Regards

Dont forget to rate helpful posts.

New Member

Re: WLC 5508 - AP 1600 serie's are conecting with WLC but unable

I saw the link, thank you I understand what is said. With 7.4.100 ... the controller will support both models. once again thank you

Hall of Fame Super Gold

Re: WLC 5508 - AP 1600 serie's are conecting with WLC but unable

Product/Model Number                 : AIR-CAP1602E-E-K9

Configured Country............................... US  - United States

Just to add, your AP won't be able to join your WLC because your WLC is set for the US while your AP has the regulatory domain of Europe. 

You will really need to talk to your Cisco vendor and ask them to get you the AP with the correct regulatory domain.

One thing I would like to know is WHERE is the AP going to be installed.  I want to know what country. 

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