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When contracting an SMARTNET for a WLC, do we have to consider the actual number of AP's or the maximun?
For example, a WLC-5508-50-K9 can handle up to 50 AP's, but at the moment there is only 24 AP's in the network.
Which SMARTNET do I need? CON-SNT-CT0850 or CON-SNT-CT0825?
The smartnet covers the WLC so if you have one that supports up to 100 APs, you get the smartnet for 100 APs even if you are using eg. 5 APs. With that in mind, you will need to go for the 50 one.
Refer to table 3
5500 Series Wireless Controller for up to 50 Cisco access points
Check the table for part number and smartnet services.
Table 3. Ordering Information for Cisco 5500 Series Wireless Controllers
Cisco SMARTnet® Service 8x5xNBD
5500 Series Wireless Controller for up to 12 Cisco access points
5500 Series Wireless Controller for up to 25 Cisco access points
5500 Series Wireless Controller for up to 100 Cisco access points
5500 Series Wireless Controller for up to 250 Cisco access points
5500 Series Wireless Controller for up to 500 Cisco access points
2 Pack 5500 Series Wireless Controller for up to 500 Cisco access points each (1000 access points total)
Cisco 5508 Series Wireless Controller for High Availability
As long as this example is concerned, you can use any of those.
But if you are planning to add more APs in future and they don't exceed 50APs, go for CON-SNT-CT0850.