WLC 5760 AUTHMGR-5-FAIL log

[chunyuan.huang]

I am using the WLC 5760

My SSID use WPA2 PSK and i don't use ISE or Radius or AAA to authentication

Some client can connect to the AP,but can not ping the gateway

When i show logging from WLC,it will see the log like

%AUTHMGR-5-FAIL: Authorization failed or unapplied for client

How do i resolve this problem

Thank's

[luckymike33]

Hi,

Have you made sure that the appropriate vlans are permitted on the trunk between the WLC and the switch?

Normally the gateway is an SVI on a core switch, so if the vlan is not permitted, you wouldn't be able to ping the gateway.

HTH

Mike

[chunyuan.huang]

Hi

I am sure the trunk is allow between the WLC and switch

Because most of the people work fine,just less than five user have this problem

The client laptop use another WiFi like Fat AP or at home use wireless is fine

SO i can not verify the user laptop wireless have problem

Thank's