Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Ability to see requests which have not been approved yet for Service Teams

Original post by Wesley
2:00am, May 28 

Hi,

A service team is asking us if they can have the ability to see which requests have been rejected or are still waiting for approval. Normally, unless a request has been approved they do not have any visibility on it.

 Does anyone know how we can achieve this without the team being able to see all other requests apart those for their queue?

Thanks,
Wesley (RC 2007.1.3) 

Everyone's tags (1)
1 REPLY
New Member

Ability to see requests which have not been approved yet for Ser

aprovals and service delivery moments prevent you from using ServiceManager to see this, maybe a report of sevrice that they provide and are in status of being approved?

114
Views
0
Helpful
1
Replies