We have a dictionary setup to capture a problem description we use in several services. When the customer selects the Add & Review Order option then returns to the request, this text area is cleared and the description entered by the customer is now lost. Has anyone experienced this issue before? - is there something we have missed in the setup of the field? None of the other text fields in the request are lost.
All On Load rules apply when viewing a request regardless of whether or not it has been submitted. In addition, Add and Review is still considered the Ordering Moment. therefore, your hide and show rules need to determine all the characteristics of the timing so as not to wipe out the data you have entered prior to submit/add and review.
The only time we have experienced this is if we use ISF to hide and show the field under certain conditions. The form is re-loaded at Add & Review thus clearing the field.
To get around this you must run the ISF only at the Ordering moment and only when ReqEntryID = 0. Since at Add & Review a requisition ID is created the ISF to reset the form and clear the field will not run