Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Any way to auto-manage a ST or Group from LDAP attribute?

Any way to auto-manage a ST or Group from LDAP attribute?

Hi,

Is it possible to auto-manage a ServiceTeam or Group based off of an LDAP attribute?   For example: All {LDAP Attribute: EmployeeStatus = "ACTIVE"} are automatically placed in "Active Employee" group.

Thanks,

Angelo

  • Intelligent Automation
Everyone's tags (1)
3 REPLIES

Any way to auto-manage a ST or Group from LDAP attribute?

Emir,

Thanks for the response!   The version we are using is 2006.0.7.1.   The scenario I gave was only an example...   We are looking to address a dictionary permission issue due to regulatory issues.   We have fields in LDAP that contain the regulatory rules and have a need to permission dictionaries (read access) based on these rules.

Just curious...how do you setup filters to ignore users?   Is this manually managed?  &

New Member

Any way to auto-manage a ST or Group from LDAP attribute?

depends on which version you are using you might have different way of accomplishing this.

Why would you have inactive users in RC anyways? You can put a filter to ignore those users.

Depends on how many group you want to have, you can create a custom mapping to add a person to a queue on login or order on behalf ...

New Member

Any way to auto-manage a ST or Group from LDAP attribute?

There are 2 ways to limit the fields coming back from LDAP:

1. Have your LDAP Admin, restrict your application id to only see active employees (my approach) which prevents OrderonBehalf of users who are in RC DB but no longer active in LDAP.

2. Write a custom filter (see image for code location)

222
Views
0
Helpful
3
Replies