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Approval tasks and escalations

Approval tasks and escalations

Can anyone tell me if, when an approval task is escalated, does the person who receives the escalation have permissions to go into the service and approve it?

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Approval tasks and escalations

Hi Ant,

No, the person who receives the escalation does not have permission to go into the service and approve it. Escalations are only notifications, and do not serve to transfer the ownership of nor modify the current performer of an approval task (or a delivery task).

This use case is sometimes handled by having an approval queue so that any one of multiple people could perform the approval, if needed.

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