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Authorization Task...2nd level behaves differently ??

Authorization Task...2nd level behaves differently ??

We have two  tasks in Service Group Authorization. 

If the first task is assigned to a Queue, any performer in that queue can see the task from their "My Authorizations" list in MyServices (if they set Select View to "My Assigned and Unassigned" and Status="All").

But when we assign the second task to a Queue, performers in that queue can NOT see that task from MyServices.  They have to be in ServiceManager to see the task.

Am I missing something??

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Authorization Task...2nd level behaves differently ??

Hi Susie, the behavior you are describing is not what we would expect to see. Please open a case with newScale Customer Care.

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