We want to send an email to our customers once a request has been successfully submitted. We have been able to send the emails by using with the auto-close agents when a service does not require a manager approval. However, for services requiring manager approval, we cannot send the email before the manager approval phase.
Our question is:
Is there a way to send confirmation emails to customers/initiators before the manager approval phase or service delivery phase?
The way we accomplish this is to use a "dummy" authorization task. We have an authorization task with a zero length duration that is set to auto-close using the "dummy" external task type from ServiceLink. That task is listed first and then the real authorizations follow. The only purpose of the dummy task is to send the email to the customer to confirm submission.