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Data Retrieval For Service Request Data

I am building a service that will have an input for a previously submitted request number. When that is entered, I need to be able to retrieve specific field values from that previous request. I do not know if the dictionary data is able to be queried and if so, which tables will house the data I am looking for. Sample: select dictionaryXXX.Field.YYY from??? where requesitionentryID = 1234

  • Intelligent Automation
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New Member

Data Retrieval For Service Request Data

Hi Chris,

I believe that all of the dictionary/form data is encyrpted and stored using WDDX so it can't be extracted.  There's a secret squirrel WDDX viewer which you pass a ReqEntryID too and it displays a table of all of the service elements but you won't be able to use a retrieval rule to pull the data sorry.

Only basic information can be retrieved from the RC DB that I know of (ReqIDs, Customer Details from the DirPerson table, etc).



Data Retrieval For Service Request Data

Ant is correct regarding form data and WDDX. It cannot be accessed via a data retrieval rule.