Just wondering how other organisations deal with service items that need to be decommissioned. As we don't have any formal asset management or CMDB solution in place, we're hoping to leverage LifecycleCentre as much as possible.
We've setup services that automatically create a service item, I've also setup decommission services that updates the status of the service item but I need to work out how to remove the customerID association so that it no longer shows up in a users service item list.
One thought is to have a DB adapter task trigger which does this, as I can't see how you would update using the service item task type. How do the others do it?
This capability is provided via the Service Item task.
To remove a customer ID from a service item, the SIBD (Service Item Based Dictionary) used in the service that decommissions the SI *must* include the CustomerID and OrganizationID (default fields for SI history which can optionally be included in the SIBD). If you include these fields in the dictionary, and don't assign any value to them, any previous values assigned will be nulled out in the SI when the Service Item task that updates the SI is executed.