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Do you have non-IT services in your catalog?

Several newScale customers have recently asked us if there are any newScale customers who have non-IT services in their service catalog. Some of the categories in which folks have expressed an interest are:

  • Travel
  • Legal
  • Finance
  • Procurement
  • HR

If your catalog includes these types of services, please reply to this article with whatever level of detail you can provide. Thanks!

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7 REPLIES
New Member

Do you have non-IT services in your catalog?

Hi,

 

We are currently using RC for the following:

 

  • Travel – to manage approvals, an auto close task then sends the requested itinerary to our travel providers for booking
  • Plant – currently in first iteration of configuration for plant/asset services, including plant mobilisation, plant/asset requests, plant hire, plant damage notification
  • HR – starting configuration for onboarding services around employee termination & transfer, new employee setup
  • Facilities – simple things like reporting facility issues, requesting swipe cards, ID cards etc.
  • Procurement – we already have an electronic system, but we’re leveraging RC to manage authorities for requesting the right to approve items, plus we’re integrating with the procurement system to lookup authority matrix for authorising req’s in requestcentre

 

We’re a fairly new install, but we’ll be targeting any process in the company that currently uses a paper trail to manage approvals.

 

Thanks, Meghan

Do you have non-IT services in your catalog?

The most common non-IT categories I've worked with are:

Facilites Management - Break/Fix items (windows, toilets, drinking fountains), personnel logistics - cube space, desk, chair.

Corporate Training and Development - Using RC to reserve a conference or training room space for a class OR to enroll in a class. OR a request to create a new training curriculum.

Do you have non-IT services in your catalog?

HR - Termination includes Security/Payroll/Travel/IT/Manager tasks, Facility - Moves and Work Orders, Finance - 7 Purchasing Card services/1 adding Vendor Master/ 1 tracking Unbilled Shipments, Continuous Improvement Process - one Division's program for improvement ideas, Manufacturing - access service to a specific server (outside of IT)

New Member

Do you have non-IT services in your catalog?

We have facilities items in our catalog, and some financial services in the catalog, project requests, on-boarding services, etc.  We also have telecom, end user computing, mobility, conferencing services, etc.; happy to expand on any of it if needed.

Brandy

New Member

Do you have non-IT services in your catalog?

We have a Procurement: Sourcing Justification service in production.

Do you have non-IT services in your catalog?

We have a few HR services in our catalog.

Termination & Transfers

New Member

Do you have non-IT services in your catalog?

We are in the process of building more non-IT services into our RC. Current non-IT services in production are: guest registration, travel booking & course registration.

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