Does newScale has any built-in tools for "trend" monitoring?

Hoan Trinh Hoan Trinh · ‎11-17-2011

A couple questions being asked by my peers and I am not sure how to answers on 'trending' like:

How did a user get here (to the order form - through searching or navigating the service catalog)?

Is the service catalog in RC helpful or working as it is intended?

The team is working on putting together the service catalog for the RC, and they would like to know whether there's any tools available in newScale that would have some statistic on how people are using it.

Any suggestion?

Song Bac Toh · ‎11-17-2011

If your question of "is the service catalog in RC helpful or working as intended?" can be answered by the order volume trends, you might want to explore using the Reporting and Analytics capability in RequestCenter.

You can design these reports to provide the volume trends (even with charts):

Order Volume by Service Group over time
Order Volume by Service over time
Month over month service completion volume
etc.