The "Service.ServiceDefinitionName# namespace is not reflecting in the Subject Field of the email for the Order Confirmation Email Template
When configuring a system wide email template for Order Confirmation Email Template in the Administration module>Settings tab, newScale is not picking up the #Service.ServiceDefinition.Name# namespace in the Emails Subject Field.
To test I configured the Email Template to be also sent out during when a Task is started in the Plan Tab and it picks up the #Service.ServiceDefinition.Name# namespace used in the Email Template.
Can anyone advise if they have a workaround or have a solution to this issue.
We have the same setup as you and it works fine for us.
This particular email -- the systemwide confirnmation email that was added as a feature in newScale 9 -- is attached to/associated with the requisition, and not the servoice/requisition entry. Therefore, you will need to construct the email using the same namspace variables you would use for an email related to requisition-level events.